Job Description

We are seeking a

dynamic and customer-focused IHG Hotel Front Desk Agent/Night Auditor

to serve as the primary point of contact for our guests and ensure a seamless and welcoming experience throughout their stay.

In this dual role, responsibilities include handling guest check-ins and check-outs, managing reservations, and providing accurate information about room availability, rates, and hotel amenities. As the Night Auditor, additional duties involve completing end-of-day financial reporting, running audit procedures, assisting with shuttle service when required, and overseeing the security and operations of the hotel premises during overnight hours.

If you possess a strong background in hospitality and take pride in providing outstanding customer service, we invite you to apply. Your contribution will play a key role in ensuring our guests have a seamless and memorable experience.

The ideal candidate must be adaptable and open to working AM, PM, or overnight shifts, depending on scheduling requirements.

Responsibilities

Welcome guests upon their arrival and check in/out guests Handle reservations, cancellations, and modifications Provide hotel information, local directions, and recommendations. Respond to guest inquiries and resolve complaints professionally. Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Performs Night Audit duties, Reconcile daily financial transactions (room charges, payments, POS sales), Generate end-of-day reports (revenue, occupancy, etc.) Liaise with housekeeping and maintenance to ensure guest satisfaction. Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate Reports any unusual occurrences or requests to the Front Office Manager or General Manager Performs other duties as assigned Do shuttle service run if needed be
Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred Experience with the hotel reservation software Hotel Key is a plus. Experience with Gmail and other Office software Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information. Proper telephone etiquette Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com Engaging and Professional Customer Service Attitude Excellent communication and organizational skills toward the public, hotel staff and management
What we are looking for:

Detail-oriented -- quality and precision-focused Have the initiative to make every guests experience at it's best Outcome-oriented -- results-focused with strong performance culture People and Team oriented Posses the passion for Hospitality Industry Driver's License is required.
Job Type: Full-time

Pay: From $15.80 per hour

Expected hours: 40 per week

Additional pay:

Overtime pay
Benefits:

On-site gym
Schedule:

8 hour shift Holidays Monday to Friday Night shift On call Overtime Weekends as needed
Work Location: In person