Job Description

Job Summary:

This hybrid position combines the responsibilities of Front Desk, Night Audit, and Bell Services to provide exceptional guest experiences, smooth hotel operations, and accurate end-of-day reporting. The ideal candidate is professional, dependable, and flexible, with strong customer service skills and the ability to perform a variety of tasks in both day and overnight shifts. A valid

Class 5 driver's license

is required for valet and guest vehicle assistance.

Key Responsibilities:

Front Desk Duties:

Welcome and check guests in/out efficiently while ensuring accuracy in Opera Cloud PMS. Process reservations, room assignments, and guest requests. Handle cash, credit card transactions, and posting charges. Respond to guest inquiries, complaints, and special requests in a professional manner. Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.

Night Audit Duties:

Balance and reconcile daily guest and non-guest accounts. Prepare and distribute end-of-day financial and operational reports. Verify accuracy of postings, payments, and settlements. Ensure all financial data complies with company standards and accounting policies. Perform overnight front desk coverage, ensuring guest safety and satisfaction.

Bellman Duties:

Greet and assist guests with luggage, packages, and personal belongings. Escort guests to rooms and provide hotel information and local recommendations. Deliver items such as amenities, messages, and packages to guest rooms. Provide valet parking services and safely operate guest vehicles (Class 5 driver's license required). Maintain lobby cleanliness and assist with guest transportation requests.

Qualifications:

Previous hotel front desk, night audit, or bellman/valet experience an asset. Strong communication, organizational, and problem-solving skills. Ability to multitask and remain calm under pressure. Proficiency in Opera Cloud or similar PMS preferred. Flexibility to work various shifts, including overnight.

Must hold a valid Class 5 driver's license and clean driving record.

Physical Requirements:

Ability to stand for extended periods. Capable of lifting and carrying luggage up to 50 lbs. Comfortable working indoors and outdoors in varying weather conditions.
Job Type: Full-time

Pay: $19.00-$24.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Dental care Discounted or free food Extended health care On-site parking
Work Location: In person