Job Description

Front Desk Agent / Night Auditor

:

It is a Full time Position. The candidate will be trained at the Front Desk as well as Night Audit. The candidate at the Hilton Garden Inn West Edmonton you will be an integral part of the Front Desk Team. Achieving memorable and positive interactions on a daily basis, while working overnight to ensure a smooth transaction into the following daily processes.

Register arriving guests / process guest departures Provide information on points of interest in the area Handle cash and credit card transactions Answering guest inquiries in a timely and accurate manner Creating accurate reservations Ensure the smooth and efficient operation of the Front Desk Clear and concise pass-on communication with colleagues and leaders in the department Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service Balancing front office and food & beverage daily postings and preparing necessary audit paperwork. Close and run relevant Micros reports for Food & Beverage transactions. Preparing and distributing daily reports for various departments and organizing the front desk for each new day. Ensuring guest safety and security by conducting walk-throughs of the hotel.

Job Requirements:

Outstanding guest service skills Excellent written and verbal communication skills Strong team player Multi-tasking proficiency Ability to work with limited supervision Positive and professional demeanor Must have basic computer experience [including but not limited to: Microsoft Windows, Excel, Word and property management systems (OnQ training an asset)] Minimum of 2 years in a front line customer service environment Previous Guest Service/Front Desk experience a definite asset Post-secondary education in Tourism and Hospitality or equivalent hotel experience an asset. Must be able to work a variety of shifts inclusive of overnight, weekends and holidays.

Management Position?

No

Entry- Level Position?

Yes

Work Permit Needed?

Applicants who do not already have legal permission to work in Canada will not be considered.

Job Available:

Immediately

Employer

: Hilton Garden Inn West Edmonton

Job Types: Full-time / Permanent

Experience: customer service: 1 year (Preferred)

Job Types: Part-time, Casual

Pay: $17.00-$18.00 per hour

Schedule:

8 hour shift
Work Location: In person