Job Description

About the Role

The Alley YMM is Fort McMurray's favourite spot for fun -- featuring bowling, laser tag, an arcade, Starbucks cafe, and unforgettable birthday parties and events.

We're looking for an energetic and guest-focused Front Desk & Guest Services team member to join us in delivering amazing experiences to every visitor, every day.

This is a part-time or full time in-person position including weekends and evenings.

What You'll Be Doing...

Located at our family entertainment centre in Fort McMurray, our Front Desk team is the heart of the action -- welcoming guests, managing reservations, answering questions, and setting the tone for an awesome experience.

You'll be the face of The Alley, handling everything from birthday check-ins and group bookings to payments and daily operations. This role is perfect for someone who loves helping people, thrives in a fast-paced environment, and can juggle multiple tasks with confidence and a smile.

Key Roles & Responsibilities

Greet every guest with warmth, positivity, and professionalism Answer phone calls and in-person inquiries with accuracy and energy Manage reservations, birthday party inquiries, and event check-ins Process payments using our point-of-sale system Upsell add-ons like arcade cards, laser tag games, and birthday upgrades Coordinate with other departments to ensure smooth operations Keep the front desk and lobby tidy, welcoming, and guest-ready Support team members across the venue when needed Work toward daily guest satisfaction and service targets Provide accurate information about venue offerings, packages, and promotions

What We're Looking For

Friendly, outgoing, and confident personality Excellent communication and multitasking skills Previous experience in hospitality, retail, or guest services (asset but not required) Ability to stay calm and focused in a high-energy environment Comfortable using computer systems and willing to learn new tools Available for evening, weekend, and holiday shifts Reliable, self-motivated, and team-oriented Strong problem-solving ability and attention to detail

Why Join The Alley YMM?

A fun, supportive work environment with a team that feels like family Staff perks and discounts on and off the clock Flexible scheduling that works with school or other jobs Opportunities for growth and development Be part of a locally owned business that loves our community

Ready to Apply?

Send your resume and a quick introduction to sarah@thealleyymm.com with the subject line:

Front Desk Application - Your Name

We appreciate all applications, but only those selected for an interview will be contacted.

The Alley YMM is an equal opportunity employer. We welcome applications from all qualified individuals and will accommodate applicants throughout the recruitment process.

Job Types: Full-time, Part-time, Permanent

Pay: From $16.00 per hour

Expected hours: No more than 44 per week

Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care Flexible schedule On-site parking Store discount Vision care
Work Location: In person