Job Description

Overview:

Located in the heart of the Canadian Rocky Mountains, Cathedral Mountain offers a unique opportunity for those who want to live, work, and explore in Canada\xe2\x80\x99s Rocky Mountains and National Parks. Spend your weekends exploring some of the most amazing natural attractions and activities Canada has to offer, including hiking, biking, river rafting and more! Just 25 minutes away from the town of Lake Louise, Cathedral Mountain Lodge is located in Yoho National Park on the bank of the Kicking Horse River, shadowed by the 10,500 foot (3,200 m) peaks of Mt. Stephen & Cathedral Mountain. If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world then we want you to join our team!

The Front Desk Agent is a part of the Cathedral Mountain Lodge guest service team. The front desk is generally the first interaction with a guest when they arrive at Cathedral Mountain Lodge, therefore this role requires a high level of customer service and multi tasking.

Responsibilities of this position include but are not limited to:

• Answering phones and emails
• Room reservations and room sales
• Guest Service (Concierge)
• Bellhop
• Assisting dining room with reservations
• Performing end of day accounting procedures
• Monitoring expenses and revenue for dining room
• Following check-in /out procedures
• All other duties as required
• We do not have any phones in our guest rooms, therefore guests will come directly to the front desk for dinner reservations and ideas of how to make the most of their Rocky Mountain Adventure!

Our Mission:

By always doing our best we dedicate ourselves to creating experiences that people are amazed by.

Details:

• Fulltime, working up to 40 hrs. a week,
• Hourly wage with an end of contract bonus,
• Staff accommodation onsite, $10.00/day, includes all meals and laundry.
• May 18, 2023 \xe2\x80\x93 October 7, 2023 (TBC),
• Must be legally entitled to work in Canada prior to offer of employment.

Qualifications:

• Min. 1 yr. front desk experience preferred,
• Enrolled in a hospitality/tourism program, an asset,
• Previous experience using Five Star Hotel Software, strong asset,
• Must be 100% guest service oriented, have excellent people skills with a positive and upbeat personality,
• Outdoor enthusiast, a passion for hiking and exploring the Rocky Mountains,
• Second language, an asset
• Ability to lift heavy objects (up to 50 lbs.)

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Capilano Group