Front Desk Agent
Squamish, BC, CA, Canada
Job Description
: Guest Services Representative
First impressions are everything! As a Guest Services Representative with Executive Suites Hotel and Resort Squamish you will have the opportunity to create lasting memories for every guest; welcoming them from the moment they walk in the doors!
Hotel Overview: Executive Suites Hotel and Resort Squamish provides a choice of 111 Studio, One or Two Bedroom Hotel Suites that offer comfortable, mountain-influenced, condo-style accommodations with world-class amenities and scenic views.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Checking guests in and out of hotel per Executive Hotel Standards Handles guest complaints and concerns in an efficient and timely manner Oversees VIP guests; arrivals and departures Coordinating and multi-tasking job duties in a busy environment Cross-trained in all functions of the Front office department: Night Audit, Switchboard, etc. Reservations- comfortable with booking reservations Processing guests' accounts Works with a balanced a cash float Provides excellent customer service as per hotel standards Greets guests as they enter and exit the hotel. Provides information regarding the Hotel, town attractions, activities etc.
REQUIREMENTS
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+ Excellent communication and organizational skills + Strong interpersonal and problem solving abilities
+ Highly responsible & reliable
+ Ability to work cohesively with fellow colleagues as part of a team
+ Ability to work well unsupervised, at a fast pace while maintaining quality standards
+ Ability to focus attention on guest needs, remaining calm and courteous at all times
+ Impeccable grooming and presentation
+ Completely fluent English language skills, both written and verbal
+ Commitment to provide excellent service and exceed guests' expectations
+ Must be available to work varying shifts, overtime, weekends and holidays
* Already living in Squamish
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Job Detail
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Job IdJD2640197
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSquamish, BC, CA, Canada
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EducationNot mentioned