Job Description

FRONT DESK

Queens Hotel is looking for a full-time/part-time front desk agent. The ideal candidate is someone who is friendly, outgoing and making sure the guests feel completely satisfied by providing efficient service.

Job duties includes, but are not limited to -

-Making sure guests receive a warm greeting and provide assistance

-Responsible for checking guests in and out

-Making sure all hotel standards and procedures are followed

-Issuing room keys

-Handling and processing payments

-Review daily arrival list and requests

-Respond to telephone, email, and in-person inquiries

-Knowledgeable of hotel area and surrounding areas

-Inform and update management on all guest related issues

-Ensuring supplies are well stocked at the Front Desk and keeping area tidy

-Communicating with other departments to ensure a positive guest experience

-Able to handle emergency situations (ie. Guest related issues, fire alarms, network problems)

-Perform other job related duties as instructed

Job Requirements:

Ability to work independently and as part of a team

Excellent customer service

Able to work under pressure

Following instructions

Fluency in English written & spoken

Fluency in a second language is an asset

Excellent communication and observational skills

Maintain professional business confidentiality

Organized

Ability to prioritize schedule & multi-task

Able to problem solve

Friendly and professional attitude

Strong computer skills

Experience preferred.

Please send us your resume & cover letter via email with subject heading under Front Desk. Only those selected for an interview will be contacted. Thank you for your interest.

Job Types: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Work Location: In person