Job Description

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various front desk operations efficiently. This role is crucial in creating a positive first impression for our guests and ensuring their stay is comfortable and enjoyable.

Responsibilities

Greet guests upon arrival with a warm and friendly attitude, ensuring a positive first impression. Manage check-in and check-out processes efficiently, utilizing multi-line phone systems to assist guests promptly. Provide information about hotel amenities, services, and local attractions to enhance guest experience. Handle guest inquiries and resolve issues in a timely manner, ensuring high levels of customer satisfaction. Maintain accurate records of guest information and transactions in the hotel management system. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Assist with reservations and bookings, including modifications or cancellations as needed. Uphold hotel policies and procedures while maintaining confidentiality of guest information. May be assigned other tasks when needed.

Requirements

Previous experience in a front desk or customer service role, preferably within the hospitality industry. Strong phone etiquette skills and the ability to manage multi-line phone systems effectively. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Excellent communication skills with a focus on providing outstanding guest services. Ability to work flexible hours, including weekends and holidays as needed. Strong organizational skills with attention to detail in managing reservations and guest requests. A positive attitude, professionalism, and the ability to work well under pressure in a fast-paced environment. Join our team as a Front Desk Agent where your hospitality skills will shine!
Job Type: Full-time

Pay: $17.20-$21.52 per hour

Expected hours: 30 - 40 per week

Benefits:

Dental care Discounted or free food Life insurance On-site parking Paid time off Vision care
Work Location: In person