Job Description

Job Overview

Weekdays and weekends required. We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.

Job Hours

Looking for someone who can do a mix of 6, 8 or 12 Hour Shifts with the availability to work every 2nd weekend most likely on 12 hour shifts 8AM-8PM or 9AM-9PM.

Duties

- Greet guests upon arrival and assist with check-in/check-out procedures
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly and professionally
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area

-Maintain cleanliness of lobby and guest common areas after cleaning staff have left for the day
- Provide information about hotel services, facilities, and local attractions
- Assist with administrative tasks as needed

Requirements

- Previous experience in a hotel or customer service role is preferred
- Proficiency in using phone systems and basic computer applications
- Excellent communication skills with a strong focus on customer satisfaction
- Bilingual or multilingual abilities are a plus
- Knowledge of front desk operations and hospitality industry practices
- Exceptional phone etiquette and interpersonal skills

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

Dental care Extended health care Vision care
Work Location: In person