Job Description

Overview

We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various tasks efficiently in a fast-paced environment. As the first point of contact for guests, you will play a crucial role in ensuring their stay is enjoyable and memorable.

Responsibilities

Greet guests upon arrival with a warm and friendly attitude. Manage check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services and local attractions. Operate multi-line phone systems to manage incoming calls and assist guests. Maintain accurate records of guest information and reservations. Address any guest concerns or complaints promptly and professionally. Collaborate with other hotel departments to ensure seamless guest services. Assist with administrative tasks as needed, including filing and data entry.

Qualifications

Previous experience in a front desk or customer service role, preferably in the hospitality industry. Strong phone etiquette skills and the ability to communicate effectively with guests. Excellent interpersonal skills with a focus on providing outstanding guest services. Familiarity with hotel management software is a plus but not required. Ability to work flexible hours, including weekends and holidays as needed. A positive attitude, attention to detail, and the ability to multitask in a busy environment. Join our team as a Front Desk Agent and contribute to creating unforgettable experiences for our guests!
Job Type: Full-time

Pay: From $17.45 per hour

Benefits:

On-site gym On-site parking Paid time off
Work Location: In person