Job Description

Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. Handle guest inquiries and requests promptly, providing information about hotel services and local attractions. Operate multi-line phone systems to manage incoming calls, directing them as necessary while maintaining professional phone etiquette. Assist with reservations, cancellations, and modifications using hotel management software. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Address any guest complaints or issues with professionalism and courtesy, striving for resolution. Maintain a clean and organized front desk area at all times.

Skills

Strong customer service skills with a focus on guest satisfaction. Experience in front desk operations or hotel experience is preferred. Proficiency in multi-line phone systems and basic computer applications. Bilingual or multilingual abilities are highly desirable to accommodate diverse guests. Excellent communication skills, both verbal and written, with an emphasis on phone etiquette. Ability to work well under pressure while maintaining attention to detail in a busy environment. A background in hospitality is a plus, showcasing an understanding of guest services. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time

Pay: From $17.85 per hour

Expected hours: 32 per week

Work Location: In person