We are a 164-room hotel with full conference facilities and a restaurant, Table Food+Drink www.coastcanmorehotel.com
Looking for an experienced, dependable "Guest Service Agent" with fantastic customer service skills and attention to detail.
You will be providing excellent first impressions to guests whilst ensuring the highest level of guest service and following standards and procedures.
With a combination of passion for the job and the right communication with other departments, you have the ability and empowerment to make the guests' experience more than memorable.
A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests and exceed guest expectations.
Must have great communication skills and speak, read, and understand English
Duties include:
Always greet guests in a friendly, professional, and welcoming manner
Engage each guest as a unique individual and listen attentively to their requests
Perform check-ins and check-outs of guests daily with accuracy
Listen to guest complaints/concerns and resolve issues in a professional and timely manner
Answer the telephone in a timely and professional manner
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of the shift
Anticipate and address guests' service needs
Ensure billing is accurate and assist guests with billing queries
Reply to all incoming emails and correspondences in OTAs in a timely and professional manner
Provide local area information with accuracy and provide personal preferences to guests, including booking tours and activities for guests as required
Comply with Coast Canmore Hotel policies and procedures
Learn and adhere to all fire and emergency procedures
Other duties and tasks as assigned by the Supervisor or Manager
Experience:
Experience in Guest Services, with a strong knowledge of Bow Valley, is preferred
Exceptional interpersonal skills to enhance the service standards throughout the operation
Preferred - If already in the country and can start immediately
Benefits:
Health care benefits (after 3 months of employment)
Discounted staff meals
Gym, Pool, Hot tub access
Company events during the summer
Discount card for Shops of Canmore
* On-site parking
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Job Detail
Job Id
JD2789560
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Canmore, AB, CA, Canada
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.