Job Description

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere while managing front desk operations efficiently. This role requires strong communication skills, attention to detail, and a commitment to delivering outstanding customer service.

Duties

Greet and welcome guests upon arrival, providing a warm and friendly atmosphere. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle reservations and inquiries via phone, email, and in-person with professionalism and courtesy. Operate multi-line phone systems to manage incoming calls and direct them appropriately. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Address guest concerns or complaints promptly and effectively to ensure satisfaction. Maintain the front desk area in an organized and welcoming manner. Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly.

Experience

Previous experience in a front desk or customer service role is preferred, ideally within the hospitality industry. Bilingual or multilingual abilities are highly valued to cater to diverse guests. Proficiency in phone etiquette and experience with multi-line phone systems is essential. A strong background in guest services with a focus on delivering high-quality hospitality experiences is desired. If you are passionate about providing excellent customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Front Desk Agent!
Job Type: Full-time

Pay: $17.20-$18.20 per hour

Benefits:

Company events On-site parking
Work Location: In person