Job Description

Overview

We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a friendly demeanor, and the ability to handle various tasks efficiently. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a pleasant stay.

Responsibilities

Greet guests upon arrival with a warm and friendly attitude. Manage check-in and check-out processes efficiently while ensuring accuracy in guest information. Handle reservations and provide information about hotel amenities, services, and local attractions. Respond promptly to guest inquiries and resolve any issues or complaints with professionalism. Operate multi-line phone systems to manage incoming calls and provide assistance as needed. Maintain the front desk area in an organized and welcoming manner. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist with administrative tasks such as filing, data entry, and reporting as required.

Qualifications

Previous experience in a front desk or customer service role within the hospitality industry is preferred. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Strong phone etiquette skills with the ability to communicate clearly and effectively. Exceptional customer service skills with a focus on guest satisfaction. Familiarity with hotel management software is a plus. Ability to work flexible hours, including weekends and holidays, as needed. A positive attitude, attention to detail, and strong organizational skills are essential for success in this role. Join our team as a Front Desk Agent where you can showcase your hospitality skills while providing outstanding service to our guests! Evenings and weekends
Job Types: Full-time, Part-time, Permanent

Pay: $16.00-$18.00 per hour

Expected hours: 30 - 50 per week

Work Location: In person