Job Description

Overview

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will play a vital role in enhancing their experience at our establishment.

Responsibilities

Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Handle guest inquiries and resolve any issues promptly and professionally. Operate multi-line phone systems to manage incoming calls and provide information to guests. Maintain accurate records of reservations, cancellations, and special requests. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Provide information about local attractions, dining options, and hotel amenities. Assist with administrative tasks as needed to support hotel operations.

Experience

Previous experience in a front desk or guest services role within the hospitality industry is preferred. Strong customer service skills with an emphasis on phone etiquette and guest interaction. Bilingual or multilingual abilities are highly desirable to cater to diverse clientele. Familiarity with hotel management software and multi-line phone systems is a plus. A positive attitude, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time

Pay: Up to $17.20 per hour

Work Location: In person