Job Description

The

FRONT DESK AGENT

represents the camp to the client throughout all stages of the client's camp experience including reservation, check-in, check-out, billing and any follow up communications. The

FRONT DESK AGENT

maintains a high level of customer service, providing positive feedback and interactions, while maintaining the strictest of confidentiality at all times. They also provide support to the employees and the management team. The

FRONT DESK AGENT

must be capable of communicating in English (listening, speaking, reading, writing) and be computer literate. Previous camp experience required, and knowledge of Camp Manager Logistics is an asset. Rotations are 14/7, but we can be flexible. The average day is 10 hours. Pay scale starts at $250/day. Transportation is not supplied. The candidate must have dependable transportation to Fort McMurray and will be picked up in town.

There is opportunity for advancement.

We are looking for someone who is outgoing, assertive and professional with excellent customer service skills. Also, someone who is willing to multitask and assist in other areas

Follow all established and future Standard Operating Procedures.

Accurately make reservations within the Camp Manager System

Promptly check in/check out guests, with attention to detail and accuracy.

Ensure data stored in the system is current with respect to guest information, guest requests, room

availability, check in/checkout information.

Ensure housekeeping/maintenance work orders are recorded properly and followed-up on.

Provide exceptional, timely, courteous service to customers.

Handle difficult guest inquiries and concerns effectively.

Complete daily and period reporting for management and client, accurately and in a timely manner.

Communicate effectively with customers, co-workers, and supervisors.

Report, turn in, and/or log all lost and found items according to established procedures.

Balance and record commissary sales accurately daily

Ensure the front desk area is always organized and tidy.

Coordinate with housekeeping/maintenance to ensure rooms are clean, maintained, and ready for rental.

Maintain regular attendance as per scheduling which will vary according to occupancy.

Perform other administrative duties and functions as requested.

Job Specifications and Skills:

To be successful in this position, an individual must be able to perform each essential duty satisfactorily.

Camp Manager Logistics experience considered an asset.

2 years of previous remote camp front desk experience is an asset

Excellent customer service skills; the ability to deal with difficult, diverse people.

Intermediate math skills for commissary sales, inventory and balancing.

Capable of effectively communicating in English (listening, speaking, reading, writing).

Maintaining confidentiality of business matters as well as client matters.

Actively listens to others without interruption or distraction.

Versatile, able to work under pressure or in stressful situations.

Strong computer and phone skills including excel, word and able to utilize apps.

Able to work well independently with little supervision.

Being a TEAM player and willing to assist in other areas when requested.

No drinking or drugs are allowed on this property for Surmont staff *

Job Types: Full-time, Permanent

Pay: From $275.00 per day

Application question(s):

Do you have dependable transportation to Fort McMurray?
Experience:

customer service: 1 year (required)
Work Location: In person