Job Description

Front Counter Representative - Fab Rite Services Ltd.

Location:

Cranbrook, BC

Employment Type:

Full-Time

About Us:

We are a busy and growing metal manufacturing company providing high-quality custom fabrication and materials to industrial and commercial clients. We take pride in excellent customer service, quality workmanship, and a team-oriented environment.

Position Overview:

We are seeking a friendly, organized, and reliable

Front Counter Representative

to be the first point of contact for customers, suppliers, and visitors. This position plays a key role in ensuring smooth day-to-day operations by providing front-line customer service and administrative support to our production and sales teams.

Key Responsibilities:

Greet and assist walk-in customers, contractors, and delivery drivers in a professional manner Process customer orders, quotes, and payments accurately and efficiently Answer phones calls and emails, forwarding inquiries to appropriate persons Coordinate with production and sales teams to ensure accurate communication of orders and timelines Prepare work orders, and shipping/receiving paperwork Maintain front counter area, ensuring it is organized and stocked with necessary forms and materials Support general office administration, filing, and data entry as required

Qualifications:

Previous experience in a front counter, customer service, or administrative role (manufacturing or industrial setting an asset) Strong communication and organizational skills Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable learning new software Attention to detail and accuracy in handling paperwork and transactions Ability to multitask and work in a fast-paced environment Positive attitude and team-oriented approach

What We Offer:

Competitive wages based on experience Extended health and dental benefits Monday to Friday daytime schedule Supportive and respectful work environment
Job Type: Full-time

Pay: $25.00-$32.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person