Frequent Flyer Specialist - Canada West
Position Overview Location: Ottawa, Ontario or Virtual/ Remote Overall Accountability Supports the Customer Experience team by researching, booking, and advising customers on frequent flyer program redemptions (primarily Aeroplan). Reporting Relationship

• Works closely with and reports to the Manager, Corporate Operations and the Director, Customer Experience

Specific Accountability

• Provides customers with assistance in choosing the most advantageous use of their frequent flyer points
• Completes frequent flyer redemptions, ensuring optimal use of points and accurate application of elite status benefits and customer preferences (i.e., seating, aircraft)
• Provides customer itinerary and invoicing support (GDS \xe2\x80\x93 Travelport Apollo/ Sabre)
• Projects an exceptionally professional manner, superb communication skills and thoughtful attention to both internal and external customers
• Ability to research current travel restrictions and clearly presents information to customers

Specific Competencies Required

• Ability to access customer frequent flyer program profiles and book travel via airline online booking system
• Extensive knowledge of frequent flyer programs and elite status benefits (i.e., Aeroplan Elite status)
• Travel industry experience Global Distribution Systems (Travelport Apollo/ Sabre) is an asset but not an absolute requirement
• Excellent computer skills including Microsoft Office365
• Superior interpersonal, communication (both written and verbal) and organizational skills
• Professionalism and confidence in dealing with premium customers
• Discretion when dealing with privileged information
• Excellent attention to detail and accuracy
• Ability to manage many tasks within a high-energy, fast-paced environment

When applying please provide a cover letter along with your resume. About Direct Travel Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client. Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award\xe2\x80\x99s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com. Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.