Job Description

Randstad is seeking a highly motivated and customer oriented Bilingual Customer Service Representative to join a team of one of our rapidly growing clients in the medical industry! This role is perfect for an individual who is passionate about providing exceptional support while using their language skills to serve a diverse range of clients.
As a key member of the customer service team, you will be responsible for offering top-notch service in both English and French, ensuring patients and clients receive the best possible care and attention.If you thrive in a fast-paced environment and are eager to contribute to the healthcare sector, we'd love to hear from you!Advantages
-Permanent Position
-Monday to Friday, no weekends
-9am-5pm
-3 weeks vacation
-Great Benefits Package
-RRSP MatchingResponsibilities
-Handle inbound phone calls/emails and proactively making outbound calls.
-Build relationships and rapport with clients by responding to and resolving customer requests and inquiries- including pricing, product availability as well as shipping/delivery, and making professional recommendations based on best end use.
-Identify customer needs and determine appropriate course of action.
-Communicate with customers over phone and email.
-Update and maintain the client database.
-Become a product and solutions experts.Qualifications
-Fluency in English and French (written and spoken).
-Customer service experience.
-Strong communication and interpersonal skills.
-Ability to multitask and problem-solve efficiently.
-Attention to detail and good organizational skills.
-Knowledge of medical terminology is an asset.
-Proficiency in Microsoft Office and CRM software.
-High school diploma or equivalent; post-secondary education is a plus, nursing certificate ideal.Summary
If you're passionate about customer service, are bilingual in English and French, and ready to make a meaningful impact in the medical industry, we want to hear from you! Apply today and join a team that values innovation, care, and collaboration.
Please note that we appreciate ALL submissions, but only those who are qualified for the position and have relevant experiences may be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad