Job Description

What is the opportunity?

In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder's interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.

What will you do?

Use in-depth fraud understanding to Investigate fraud alerts on loan applications Review notes and pertinent application details Review NDB alerts and update notifications accordingly Perform outbound calls to validate application details Record and refer all suspicious files to CIS for review

What you need to succeed?

Must- have:

At least 12 months experience in client service or fraud related environment Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs. Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience Proven interpersonal communication and problem resolution skills Able to work a set shift of 8:00am to 8:00pm Monday to Saturday

Nice-to-have:

Mortgage related Fraud experience Citadel, Casper, Linx, EIM, Camps, IRIS, Synergy

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits Exposure to strong mentorship and leadership examples Ability to make a difference and lasting impact

Job Skills

Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

Additional Job Details

Address:

7101 AV DU PARC:MONTREAL

City:

Montreal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-13

Application Deadline:

2025-08-29

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.