Job Description

To learn more about our Employment Services Team and the services we provide, please visit our website: https://www.employmentnl.ca/english/

Please note that the successful candidate will be required to work on-site at our Stavanger Drive office, as remote work is not available at this time.*

Salary Information

CG33 - $57,093.40 - $63,499.90 per annum.

About the Position

Duties and Responsibilities

The Employment Services Officer will be responsible for delivering services in both French and English and will be accountable for:

Front-line service delivery: serve as the main contact for people seeking employment programs and services, offering friendly, client-focused support to meet their needs.

Case management: manage caseloads by assessing client eligibility, keeping accurate records, and ensuring program requirements are met; and provide regular follow-up and support to help clients reach their employment goals.

Client assessments: assess clients' work history, education, skills, and goals to identify barriers to employment and match them with the right programs or supports.

Individualized employment planning: work with clients to create personalized employment plans, track their progress, make adjustments as needed, and provide ongoing support and guidance.

Employment readiness support: help clients with resumes, cover letters, interview prep, and job search skills, providing one-on-one coaching to build confidence and readiness for work.

Career guidance and placement: help clients explore career options, make career decisions, plan for job retention and growth, and connect with job opportunities through employers and community networks.

Access to resources and referrals: assist clients in accessing funding for training or work-related costs and refer them to community resources like childcare, transportation, housing, or mental health support.

Workshops and group sessions: lead group or one-on-one workshops on job search skills, career development, interviews, and workplace readiness, adjusting content to fit clients' needs.

Other related duties: carry out other employment services tasks, such as community outreach, building employer connections, and helping improve programs.

Merit Criteria

Screening Criteria

Diploma in Business, or Social Sciences (equivalencies will be considered).

Related experience in employment services, career counselling, social services, and/or workforce development.

MUST be bilingual in English and French and clearly demonstrated on the resume.

Assessment Criteria

Knowledge of client service delivery practices.

Knowledge of the local labour market.

Knowledge of career development (asset).

Case management skills.

Ability to maintain confidentiality.

Ability to manage time and tasks effectively in a fast-paced environment.

Analytical skills.

Building effective and successful relationships with clients and stakeholders.

Effective communication skills.

Conditions of Employment

Conditions of Offer

When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided.

Verification of credentials and applicable licenses, certifications, and/or professional memberships as required for the position.

Applicant Information

This position is located at Employment Options Office - Stavanger Drive.

Applications must be submitted online through https://www.cna.nl.ca/careers/opportunities on or before the closing date stated for this job posting.

It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition.

Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada.

Applicants who elect to include a cover letter (optional) must upload cover letter and resume as a combined document (PDF). Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification.

Applicants will be notified of their status throughout each stage of the recruitment process.

An offer of employment is conditional upon the satisfactory completion and review of all pre-employment requirements by the College.

The results from this competition may be used to fill similar vacancies.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $57,093.00-$63,499.00 per year

Work Location: In person