We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What You\'ll Be Doing
Join our Contact Centre team as a Fraud Agent in our Credit Cards Department and make a real difference for our clients.
You will answer to incoming calls from our Visa or Mastercard credit cards clients as well as calls transferred from other departments.
You\xe2\x80\x99ll work in Fraud Operations with the Credit Card Fraud Contact Centre team. As an Identity Theft Response officer, you will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC\xe2\x80\x99s vision of winning customer loyalty through service excellence. You\xe2\x80\x99ll use extensive analytical ability, resolve all complex problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.
You will assist clients with any identified fraudulent activities or scams on their credit card , identify their needs, and proactively suggest solutions and resolve issue.
Location: Remote for candidates who reside in and around Regina
Start Date: March 13th, 2023
Availability: This is a full-time and shift oriented role. Our Contact Centre is open Monday to Sunday, 7:00 AM EST to 12:00 AM EST.
Agent @ Home Program Requirements
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