Job Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What You'll Be Doing

You'll work in the Fraud Credit and Debit cards Contact Centre team. As an Fraud Agent, you will be responsible for ensuring the delivery of service to both External and Internal customers consistent with CIBC's vision of winning customer loyalty through service excellence. You'll use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.

Please note that the start date is January 23, 2023 and it's a full time Overnight permanent position. A quick note on your availability - our Contact Centre is open Monday to Sunday, Midnight to 8:00 am. We'd like for you to be flexible between these hours.

The training lasts 3 weeks, usually Monday to Friday, from 9 a.m. to 5 p.m.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours' notice for any business related purposes.

Agent @ Home Program Requirements:

• Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)

• Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

How You'll Succeed

• Get comfortable connecting on a personal level. Don't be afraid to

• draw from your own experiences to help our clients.

• Be the best listener. Make sure our clients' feel heard, no matter what the issue.

• Use sound investigative skills by using your extensive analytical ability.

• Resolve complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources (law enforcement, other financial institutions, etc.), as well as from our monitoring systems.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

• You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others. . Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

• You're fluent in French and English to support business operations outside of Quebec, Canada

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients . We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Mont-1155 Rene Levesque 7th

Employment Type Regular

Weekly Hours 37.5

Skills