Job Number 23035505
Job Category Sales & Marketing
Location The Westin Nova Scotian, 1181 Hollis Street, Halifax, Nova Scotia, Canada
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, New Castle Hotels, LLC. The franchisee controls all aspects of the hotel\xe2\x80\x99s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
JOB SUMMARY
The Westin Nova Scotian, in the Seaport District, offers travelers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. Our over 24000 square feet of well-appointed function space can accommodate any client needs.
We are passionate professional hoteliers dedicated to the art of hospitality! Our team members are dedicated to providing exceptional personalized service to our guests; our dedication to the customer shows in everything we do.
We put people first! We take care of our associates who in turn take care of the customers. Our customers are our associates, guests, owners, investors and communities. Mutual respect is at the heart of every customer exchange.
You love working with people - planning a meeting down to the smallest detail and then communicating those details to those who need to know so the event comes off flawlessly, making a happy customer who wishes to book their meetings with you again and again. In the role of Executive Meeting Manager, you sell the hotel\'s public space so as to maximize revenues; you solicit, negotiate, and book new and repeat business. Once booked you plan, upsell and detail the meeting/function with the client including space requirements, times, room accommodations, equipment, menus, and billing instructions. You sure stay busy as you sell, sell, sell! In the role of Executive Meeting Manager, you will:
Be an Ear that Hears -- listen to clients to understand their vision/needs so that you can capture their business and deliver on the top and bottom line. Stay tuned in to client needs and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the "go to" person for future events.
Be Someone that Asks -- knowing that you have a competitive landscape, be sure you are asking for the business. Use a variety of tools to get meeting planners in the door - telemarketing, sales calls, site inspections, mailings, referrals, etc.
Be an Innovator -- be creative so as to find new ways to attract corporate, business and travel industry accounts, tapping into community organizations and the media to increase your hotel\'s market share. Then once you have them, be creative in your execution so that your clients are wowed and delighted.
Be a Safety & Security Agent -- follow your hotel\'s established safety and security policies & procedures. Anticipate problems and call management as needed.
QUALIFICATIONS:
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