Job Description

Just Like Family Home Care

North Vancouver

Franchise Operations Support Coordinator

Remote - Full-Time | Home Care Sector

Are you a detail-driven multitasker who loves supporting others behind the scenes? We're looking for a

Franchise Operations Support Coordinator

to help power the engine behind 40+ Just Like Family Home Care locations across Canada.

In this role, you'll act as a

critical back-office admin and scheduling support

, working alongside our national team and directly supporting franchise partners, caregivers, and (at times) clients. You are the ultimate connector -- making sure the right caregiver gets to the right client, with the right paperwork, at the right time.

What You'll Do:

Scheduling Support & Troubleshooting

: Assist with caregiver scheduling, shift changes, filling last-minute openings, and verifying completed visits using AxisCare.

Communication Hub

: Be the friendly point of contact -- helping align schedules, follow up on missing care notes, or respond to general inquiries.

Caregiver Compliance Support

: Track caregiver onboarding documents and send weekly reminders for expirations.

Administrative Coordination

: Update client and caregiver attributes in AxisCare, log all phone calls and communications, and keep daily call reports up to date for franchise review.

System Management

: Monitor AxisCare for call-ins, chat updates, and documentation needs -- ensuring real-time coordination with the Operations Lead.

Client & Caregiver Matchmaking

: Use client care plan notes (provided by Franchise Partner) to match appropriate caregivers based on availability, skills, and preferences.

Shift & Documentation Verification

: Assist with verifying caregiver clock-in/outs and shift completion for payroll processing -- no payroll or invoicing required.

Support During High Volume

: Jump in where needed during peak scheduling periods or high call volumes.
If this is the right role for you, please send your resume and a cover letter including your compensation expectations and what you will bring to this exciting role.

Job Type: Full-time

Pay: $52,000.00-$55,000.00 per year

Additional pay:

Commission pay
Benefits:

Dental care Paid time off
Flexible language requirement:

French not required
Schedule:

Monday to Friday Weekends as needed
Language:

Farsi (preferred)
Work Location: In person

Expected start date: 2025-08-01