Job Description

At Kenco Logistics, you're more than just a team member--you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward--one shipment at a time.

About the Position

The Operations Support Coordinator serves as the primary contact for daily customer inquiries, ensuring prompt communication with customers through phone, email and ticketing systems. The role supports internal teams by leading customer onboarding, maintaining key performance indicators (KPI) and quarterly business reviews (QBR), and assisting with procurement and administrative tasks. The position is also responsible for greeting site visitors, coordinating meetings and events, and supporting cross-functional initiatives.

Functions

Serves as the lead contact for day-to-day customer service queries. Answers phones, emails, CS Tickets and monitors and directs tickets and requests as needed. Maintains KPI targets for Customer Service performance. Sources data and creates reports and presentations for and related to KPI's and QBR's as requested by Management. Greets and assists site visitors, vendors, and guests. Performs customer onboarding including system setup and training, data entry, project planning and supporting Sales, IT and Client Services as requested. Supports procurement by ordering office supplies, enters purchase orders, maintains logs and approvals for Procurement and AP teams, and tracks and ensures receipt of inbound procurement items. Sorts mail/packages and delivers accordingly and prepares outgoing mail/packages. Generates financial and production reports as needed. Provides support to ensure all Certificates of Insurance for current and prospective vendors meet Kenco standards and are current. Plans employee events and coordinates meetings as requested by management. Updates various metric and communication boards. Cross trains in other roles for back-up assistance when needed. Completes miscellaneous tasks and projects as assigned by management.

Qualifications

Bachelor's degree in Business Administration, Office Management or related required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested. 2-4 years of experience in customer service, administrative support, operations coordination or related required. Strong communication skills with the ability to interact professional across departments and with clients. Proficiency in MS Office required, previous experience working in CRM, ERP or ticketing systems preferred. Highly organized with strong attention to detail and the ability to manage multiple priorities.

Competencies

Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects. Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers. Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders. Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco's long-term organizational strategy.

Travel Requirements

This position is expected to travel approximately 25% or less. A passport is not required, but recommended.

For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy.


https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/


Benefits offered:

Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.



Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.


Please click the image to download the EEOC 'Know Your Rights; Discrimination is Illegal' posting.

https://www.eeoc.gov/poster

For California residents please enter or copy/paste the address below into your address bar


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy.

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/