Job Description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.



Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.



With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.



At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

THE HOTEL

The Algonquin Resort, part of the Marriott Autograph Collection, is a historic gem offering a unique blend of luxury and coastal charm. Nestled in St. Andrews by the Sea, we are committed to providing exceptional guest experiences. This iconic gem will be embarking on a full transformation of all guestrooms, public areas, event spaces, dining experiences and the addition of a new build nordic spa - the perfect melding of history with modern amenities.

DUTIES

Managing Day-to-Day Operations

Supervise and manage day-to-day operations of restaurant including quality and a high level of customer service.


Ensures all service and sanitation standards in lounge, restaurant and room service areas. Reviews staffing levels to ensure that guest service, and operational needs.

Leading The Team

Identify and facilitate the development of others through coaching and mentoring. Develop and monitor specific goals and objectives (daily). Ensures compliance with all food & beverage policies, liquor laws, food handling, standards, sanitation standards, and procedures. Encourages and maintains open, collaborative relationships with employees.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing and Conducting Human Resource Activities

Provides guidance and direction to the team, including setting and monitoring performance standards. Identifies the developmental needs of others. Ensures employees are treated fairly and equitably. Facilitate ongoing employee training and development. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Perform other reasonable job duties as requested.