Job Description

ACTIVITIES:

The duties and responsibilities for the Food & Beverage Supervisor include, but are not limited to the following:


Conducts pre-shift meetings to inform staff of daily events; reviews daily specials.

Ensures side work duties are complete and tables are set before, during and after operating hours.

Ensures all food items from kitchen and all buffets have a good presentation.

Supervises activity in food and beverage outlet(s) including restaurant, bar and room service to ensure smooth operation and guest satisfaction.

Ensures outlet adheres to all standards as outlined by brand and hotel guidelines.

Schedules employees according to forecast; monitors employee tardiness and absences.

Instructs employees in the proper performance of their duties.

May participate in the recruiting process and assists with employee training and development.

Provides recommendations for employee performance management and evaluation to support the career development of employees under their supervision.

Notifies manager of incidents or conflicts that affect normal business operations or guest service.

Maintains standards of food and beverage quality and guest services, resolves guest complaints.

Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass and Silver.

Maintains open lines of communication with all employees and departments.

Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Works within budget guidelines and gives this consideration when making any purchasing decisions. Works to ensure profits are maximized.

Assists in the development of short-term financial and operational plans for the outlet which support the overall objectives of the outlet and the hotel.

Assists the Food and Beverage Manager and the Hotel Sales Department in promoting the outlet.

Provides a professional image at all times through appearance and dress.


Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

Minimum of 2 years of experience supervising or leading a Food & Beverage Team in a fast-paced environment;

Post-secondary Food and Beverage/Hospitality program is an asset;

Guest oriented and service minded;

Excellent communication and organizational skills with the ability to multi-task and work well under pressure;

Hands-on approach to training, and commitment to developing the team;

Quick thinking and able to spot and resolve problems efficiently;

Certified in provincial responsible liquor service and sales program;

Proficient knowledge of various computer software programs (Microsoft Office, Outlook, POS)

Up to date with food and beverage trends and best practices;

Able to run the floor and give directions to team members;

Flexible availability, able to work various shifts and weekends.
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Behaviors

PreferredFunctional Expert: Considered a thought leader on a subject Leader: Inspires teammates to follow them Dedicated: Devoted to a task or purpose with loyalty or integrity
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Motivations

PreferredGoal Completion: Inspired to perform well by the completion of tasks Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization