Job Description

Kinton Ramen Service Manager

Job Overview

The Service Manager leads the FOH team members in ensuring quality food & beverages and service meets the brand's expectations and takes ownership of guest feedback and service recovery in the effort to maintain guest loyalty.

Job responsibilities

? Assists in the day-to-day leadership and management of the restaurant as directed by the

General Manager (GM)

? Accountable for key financials and KPI's in partnership with the management team

? Control labor and operating expenses through effective planning, scheduling, budgeting,

purchasing decisions, and inventory control while focusing on creative cost control

? Develops the ability to observe, assess, and score the restaurant based on the pre-set brand

standards audit while effectively managing the dining room

? Supports the GM in all aspects of operating a "Kinka Excellence Restaurant" to the Brand

standards, creating a perfect guest experience every time

? Be hands on in executing various front line role responsibilities in the effort of a smooth

guest experience when necessary

? Coach supervisors & employees in the moment to educate and inspire a change in behavior

? Identify root causes to restaurant opportunities and develop action plans with GM. Resolve

in a timely manner

? Ensure negative guest experience issues which have been identified are resolved

? Hire, train, coach and develop staff to deliver a positive and performance-motivated

employee culture

? Ensure proper all health, food safety and hygiene standards and policies are followed by

team members

Qualifications

? Minimum of 1 years experience in a fast-paced restaurant in a leadership capacity

? Strong communication skills in English; Japanese is considered an asset

? Strong leadership skills with an entrepreneurial spirit

? Driver of sales, profitability, and operational efficiency

? Proven history of hiring, coaching, and training

? Proven history of successfully motivating and managing people

? Positive attitude and a consistent display of professionalism

? Effective conflict management skills

? High level of attention to detail

Hours of Work

? Full-time position- must be available to work a minimum of 40-44 hours a week

? Ability to work flexible shifts- mornings, days, evenings, weekends, holidays

Compensation

Salary dependant on experience as well as a competitive tip out structure.

Job Type: Full-time

Pay: $40,000.00-$45,000.00 per year

Work Location: In person