Job Description

Floating Support Clerk, Pediatric Specialty Medicine Division
BC Children’s Hospital
Vancouver, BC


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


The Floating Support Clerk provides clerical support to any of the Pediatric Specialty Medicine Divisions by performing duties such as scheduling clinic appointments, typing, transcribing, sorting and distributing related documents, inputting, sorting and retrieving data into/from database, obtaining patient information utilizing computerized software applications according to established policies, standards and procedures.
What you’ll do

• Reception duties including receiving and directing patients, answering, screening and redirecting phone calls, taking messages for doctors and nurses, including calls from pharmacies for refill prescriptions and verification.
• Take phone referrals from doctor’s offices to have child seen by the physicians, request appropriate information to be sent such as x-rays and reports, lab work, stool cultures, etc.
• Book, schedule and confirm outpatient appointments. Add, delete and change appointments as required. This includes retrieving records, as required, for patients coming for follow-up appointments. Preregister patients and requests patient charts from Health Records.
• Transcribe and type correspondence such as histories, consults and physician reports for the Medical Director or physician from dictation and/or written draft.
• Send, receive, sort and distribute all incoming mail, faxes, reports and documents and processes all outgoing mail.
• Fill out and send requisition form for stationery and supplies, according to prescribed guidelines and instructions.
• Compose and type routine memos and correspondence and submits for approval and signature.

What you bring

• Completion of Grade 12
• Graduation from an approved program in medical transcription
• One (1) year’s recent, related experience or an equivalent combination of education, training and experience.

You have the ability to:

• Keyboard at 60 w.p.m.
• Communicate effectively both verbally and in writing.
• Deal with others effectively.
• Physically carry out the duties of the position.
• Operate related equipment.
• Organize work.

What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Temporary Full-Time (until January 31, 2023)
Wage: $24.20 per hour
Location: 4500 Oak Street, Vancouver, BC, V6H 2N9
Hours of Work: Monday to Friday; 0730-1530, 0800-1600 per operational needs.
Requisition Number: 131949E


What we do


BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.


BCCH is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services


PHSA and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca


Please note the internal job posting will no longer be accessible after the expiry date of August 26, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.