Flight Reservation & Ticketing Specialist (amadeus Gds)
Markham, ON, CA, Canada
Job Description
Overview:
We are seeking an experienced
Flight Reservation & Ticketing Specialist
with hands-on expertise inAmadeus GDS
to manage airline reservations, issue tickets, and provide excellent service to our customers. The ideal candidate should have strong knowledge of airline fare rules, ticket exchanges/refunds, and global distribution systems.Key Responsibilities:
Handle airline reservations and ticketing using
Amadeus GDS
. Process bookings, cancellations, reissues, exchanges, and refunds. Advise clients on flight schedules, fares, travel regulations, and special requests. Ensure accuracy in fare construction and ticket issuance. Manage PNRs (Passenger Name Records) efficiently. Provide support for itinerary changes, seat assignments, and special services (SSR). Maintain excellent customer service through email, phone, or chat support.Requirements:
Proven experience with
Amadeus GDS
(minimum 1-2 years). Strong knowledge of airline fare rules, ticketing procedures, and IATA standards. Familiarity with BSP/ARC processes is an advantage. Attention to detail and ability to work under pressure. Good communication skills (English; additional languages are a plus). Willingness to workpublic holidays and weekends
as required.Preferred Background:
Prior work as a
Reservation Agent, Ticketing Agent, Travel Consultant, or GDS Specialist
. Experience with other GDS (Sabre, Galileo, Travelport) is a bonus.Job Type: Full-time
Pay: From $4,000.00 per month
Benefits:
Extended health care On-site parking
Work Location: In person
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Job Detail
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Job IdJD3368162
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMarkham, ON, CA, Canada
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EducationNot mentioned