Job Description

To apply and qualify for this position you need to be a Canadian Citizen / Permanent Residence OR hold a valid Work Permit.

POSITION SUMMARY:

The Flight Crew Dispatcher serves as the primary point of contact between GSH's Operations Department and aircrews stationed at remote locations, including sub-bases, mine sites, and client camps. Based at GSH OCC hub, this role is responsible for coordinating and scheduling flight crews, ensuring efficient crew deployment and compliance with company and client standards. Key duties include managing crew rosters, arranging travel logistics, and maintaining open communication with clients, flight crews, operations and maintenance personnel. The Dispatcher monitors all crew activity for safety, efficiency, and regulatory compliance, and logs all communications and operational changes. This role is critical in maintaining operational effectiveness and delivering high-quality service to GSH clients.

RESPONSIBILITIES & DUTIES:

Handle all facets of day-to-day flight operations, ensuring smooth and efficient flight scheduling.

Manage logistics planning, including coordinating ground support for departing and arriving aircraft.

Operate in a fast-paced environment while maintaining the daily flight schedule and keeping relevant personnel informed with trip information.

Assist with the coordination of all aspects of flight operations, from scheduling to execution.

Maintain a listing of all on-duty and off-duty aircrew (flight and maintenance) staff, with a general understanding of their capabilities and qualifications.

Ensure assigned aircrew meet the client standards for minimum aircrew qualifications, currency, recency, and flight and duty regulations.

Communicate effectively with flight crews, ensuring rotation schedules are kept updated daily and coordinating any necessary changes.

Coordinate aircrew travel assignments through GSH Travel, ensuring information is communicated clearly to both the crew and client representatives at inbound sites.

Maintain open communication channels with Operations and Maintenance Managers to ensure smooth operations.

Ensure that all HOC department schedules are aligned with the requirements set out in the Flight Dispatch Manual.

Be responsible for managing and administrating the Electronic Flight Bag (EFB) system.

Attend to phones and radios, ensuring all communications are handled efficiently.

Perform other duties as assigned by the Director of Operations.

REQUIREMENTS:

Formal Education Requirements

Grade 12 education, post-secondary education in a related field, is preferred.

Related Work Experience Requirements

Experience in CARS 702 / 703 and Type C Dispatch.

Strong Geographical knowledge of Northern and Western Canada.

Experience dispatching in NT/YT/NU is considered an Asset

Experience in dispatching rotary wing is an asset

Type B dispatch experience is considered an asset.

Licenses / Certificate Requirements / Courses

Radio License (Canadian)

Valid driver's license

Equipment Utilized

Standard office equipment

Computer Software Utilized:

Microsoft Office applications including e-mail, Microsoft; SharePoint, Excel, PowerPoint; etc.

Internal Company software applications (training provided)

Computer Software Utilized

Microsoft Office applications, including e-mail, Microsoft Excel, PowerPoint, internet, etc.

PERSONAL ATTRIBUTES:

Demonstrate a strong ability to collaborate, showing leadership skills and maintaining a positive, energetic attitude when working with both customers and colleagues.

Capable of working efficiently both independently and as part of a team, even in challenging and high-pressure situations.

Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) at an intermediate level.

Possess excellent organizational skills and the ability to manage time effectively.

Capable of making sound decisions even with limited information.

Strong verbal and written communication skills.

A dedicated work ethic with a positive approach to teamwork.

Keen attention to detail and a high level of accuracy.

Previous experience in a similar role or environment is a valuable asset.

Remote camp experience, utilizing helicopters is an asset.

Core Competencies

Attention to Detail

Client Focus

Conflict Management

Cultural Sensitivity

Problem Solving

Analytical Thinking

Communication

Organizational and Environmental Awareness

Teamwork

TYPE OF JOB: Permanent Full-Time

LOCATION: Whitehorse / Calgary / Saskatoon / Yellowknife

DEPARTMENT: Operation

REPORTS TO: Director of Operations

Apply online at www.gsheli.com or send a Resume at hr@gsheli.com

Job Types: Full-time, Permanent

Pay: $24.00-$28.00 per hour

Benefits:

Dental care Disability insurance Extended health care Life insurance RRSP match Vision care
Work Location: In person