Job Description

An excellent opportunity with a quickly growing, dynamic business...

Cam Clark Auto Group is seeking a results-oriented

Fixed Operation Director

for our

Cam Clark Ford Lincoln

dealership in North Vancouver, BC.

With over 20 dealership and car service locations stretching across Alberta, British Columbia, Montana, and California, Cam Clark Auto Group is an industry leader in providing an outstanding customer experience since 1987, while striving to offer an amazing employee experience as well!

As

Fixed Operation Director

you will be directly reporting to the

General Manager,

overseeing our Service, Parts, Detail and Body Shop departments. This is a key leadership role responsible for driving the reputation, efficiency, and profitability of all fixed operations independent of vehicle sales. The ideal candidate will bring strong leadership, operational expertise, and a commitment to customer satisfaction, while ensuring compliance, profitability, and long-term success across multiple departments.

Benefits Offered for this role:

Competitive compensation package with comprehensive extended benefits and ample opportunities for professional growth. Employee perks include flexible shifts and vacation entitlements. Chance to collaborate with a dynamic team and enjoy lifestyle benefits

Company CORE VALUES:

Our company culture is based on the safety of our employees, a fun working environment with an opportunity to grow, great unity within the community, and commitment from our employees. Our team in Cam Clark Ford Lincoln has strong principles in demonstrating integrity in all aspects whilst embracing Cam Clark Automotive Group values.

You will be accountable for:

Prepare and manage annual operating budgets for the Service, Parts, Body Shop, and Detail departments, setting clear goals and monitoring performance against dealership objectives. Recruit, hire, train, and develop department managers to ensure effective leadership, team growth, and consistent execution of customer service and operational standards. Drive profitability and efficiency by monitoring expense controls, labor utilization, parts inventory turnover, and departmental productivity while implementing process improvements. Establish, track, and report on key performance indicators (KPIs) for each department, including hours per repair order, parts-to-labor ratios, gross profit margins, CSI (Customer Satisfaction Index), and departmental net profitability. Enhance customer satisfaction and retention, ensuring all customer interactions are professional, transparent, and solution-oriented to generate referral and repeat business. Oversee warranty administration, working directly with warranty clerks and manufacturers to process claims, maintain compliance, and maximize recovery. Develop, review, and enforce dealership policies for service, parts pricing, shop rates, warranty handling, and body shop estimates in collaboration with the General Manager. Conduct quality control and spot checks on service, body, and detailing work to ensure repairs and services meet OEM specifications, dealership standards, and safety regulations. Manage the Parts Department, overseeing inventory levels, ordering processes, obsolescence control, and vendor relationships to ensure availability and profitability. Direct the Body Shop operations, ensuring accurate estimates, proper insurance and DRP (Direct Repair Program) relationships, cycle time efficiency, and customer satisfaction. Oversee the Detail Department, ensuring vehicles are prepared for customer delivery, reconditioning, and resale to meet brand standards and enhance dealership presentation. Foster strong cross-departmental collaboration with Sales, Finance, and Administration to align service offerings, control costs, and maximize customer value. Ensure regulatory compliance with OSHA standards, hazardous waste disposal, environmental requirements, and workplace safety programs across all departments. Implement training programs for employees on customer service, compliance, technical skills, and ethical practices, ensuring professional growth and adherence to dealership values. Maintain manufacturer and vendor relationships, ensuring dealership eligibility for incentive programs, training, and performance bonuses. Continuously analyze market trends in fixed operations, recommending new service offerings, pricing strategies, and customer retention initiatives to keep the dealership competitive. Other duties as assigned
Desired Qualifications:

Previous experience as a Service Manager (required). ASE Master Technician Certification (preferred/required by most dealerships). Strong leadership, organizational, and communication skills. Proven ability to drive departmental profitability while controlling expenses. Knowledge of industry regulations and compliance standards. Valid driver's license with a clean driving record Strong desire to reach goals and succeed. Dedication to providing great customer service.
Job Types: Full-time, Permanent

Pay: $120,000.00-$200,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Vision care
Ability to commute/relocate:

North Vancouver, BC V7P 3R8: reliably commute or plan to relocate before starting work (preferred)
Experience:

Automotive Service Manager: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person