Job Description

The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (\xe2\x80\x98Our Children\xe2\x80\x99s Medicine\xe2\x80\x99 in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, M\xc3\xa9tis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca
Are you a First Nations, Metis, or Inuit individual who has a passion for helping those in and outside of your circle? Do you want to join a diverse and dedicated team?
Are you available on Wednesday, April 19th, for a 10-minute interview and the possibility to get hired on-the-spot?
When you join our Customer Contact Centre team, you\'ll be joining an internationally recognized, award-winning workplace that supports a culture built around diversity, inclusion, and the core values of respect, integrity, passion, and accountability. You\'re skills and abilities will be recognized and supported by our banking leaders, with a focus on your success and development. You\'ll have the opportunity to connect, share, and learn with our Indigenous team members and allies, including ERGs that you may be interested in.
What should I expect?
In the first phase of the role, support is our main priority. Our training team will guide you through a designated 9 weeks of training where we encourage curiosity to ask questions as part of your learning journey.

• 
  For three weeks, you will join a small team of new team members and develop your banking knowledge with the aid of a pre-assigned coach
• You will be learning one product at a time maximizing your opportunity to be as comfortable with our products as possible
• The next phase of your journey will involve a blend of building supportive relationships with your new manger and team while also finding the space to develop at your own pace

You\'ll be participating in:

• 
  Our Quarterly Incentive Program
• Coaching and development sessions and team meetings
• Development plans to build out your personal career aspirations through monthly meetings with your manager
• Ongoing training opportunities geared to help you build your skills and discover your full potential.
• Opportunities to join areas of expertise focusing on, Loans, Credits Cards, Mortgages etc.

We\'ll provide you with:

• 
  Employee banking fees privileges
• Pre-assigned allotted personal days to help with personal and cultural commitments
• An extensive suite of customizable benefits & Wellness programs
• Opportunities for long term savings (employee share program, RRSPs, pension)
• Access to thousands of internal learning courses
• Global Tuition Program

Work From Home & Mandatory Training:
Training is mandatory and non-negotiable and you must be available for up to 9 weeks of full-time training and meet the technology requirement and hardware set up.
Work Schedules & Shifts:
We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation (24/7). Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.
Hiring & Training Details:

• 
  Start Date: TBD
• Position Status: Permanent Full -Time (37.5 hours)
• Work from Home (Must reside in New Brunswick and meet the work from home eligibility criteria)

Regular Work Schedules:
We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation - Monday to Sunday 7 am \xe2\x80\x93 1 am (AST) Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training. We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned, not subject to rotation.
Join our team, apply on HigherMe today!
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

REQUIREMENTS

• Self-Identify as First Nations, Metis, or Inuit
• Strong oral/written communication skills
• High School diploma (or a recognized equivalent)
• Comfortable connecting with customers over the phone and using computers while multitasking between numerous platforms
• Passionate about providing assistance to customers

Join Scotiabank and belong to a high-performing team with a passion for success.