Job Description

Overview

Fire+ is Canada's premier provider of fire protection and life safety solutions. With over 50 years of experience protecting people and property nationwide, we are proud to build leaders at all levels of our organization.

We are seeking a strategic and experienced Service Manager to lead our Burnaby service operations. The ideal candidate will bring a strong background in fire protection, system inspection, and operational management, combined with proven leadership ability and a passion for team development. This role will oversee the coordination, technical performance, and service delivery of the Burnaby office to ensure compliance with all applicable codes, standards, and company procedures.

Key Responsibilities

Oversee the technical and functional operations of the Burnaby Service Department. Ensure compliance with all National, Provincial, and Local Fire and Building Codes and standards. Manage service coordination activities, ensuring technicians are fully scheduled and supported daily. Plan, monitor, and oversee all fire and life safety inspection and maintenance projects. Evaluate and verify the operation of fire alarm, fire suppression, extinguisher, and emergency systems. Review and approve technician reports, time entries, and deficiency documentation. Interpret and review blueprints, drawings, and technical documentation for code compliance. Collaborate with Operations, Project Management, and Sales teams to ensure seamless project execution. Develop, implement, and supervise operational procedures to support best-in-class service delivery. Provide technical support and mentorship to the service team. Manage administrative duties including technician hours, overtime, per diems, and callouts. Support the Sales team with technical expertise and service recommendations. Ensure technician training, certification, and qualifications meet company and regulatory standards. Perform other related duties as assigned by the Western Operations Manager.

Qualifications & Experience

High school diploma or equivalent (post-secondary education in Fire Protection, Engineering, or related field is an asset). Minimum 3 years of experience in a fire and life safety role and 1 year in a supervisory capacity. Strong understanding of fire protection systems, including fire alarm, suppression, and life safety systems. Familiarity with WorkSafeBC/WCB requirements and current NFPA standards. Knowledge of building operations and maintenance related to fire and life safety systems. Proven ability to read and interpret technical drawings and blueprints. Excellent communication, organizational, and leadership skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint) or similar applications. Valid driver's license required. ASTTBC accreditation or equivalent certification is an asset.

Personal Strengths & Competencies

Strong analytical and problem-solving skills. High attention to detail and accuracy. Effective time management and prioritization abilities. Tact and professionalism in dealing with staff, clients, and partners. Flexible and adaptable in a fast-paced environment. Collaborative, proactive, and results-driven leader. Excellent presentation and public speaking skills.
Job Types: Full-time, Permanent

Pay: $100,000.00-$120,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Work Location: In person