Job Description

As a Gatestone Team Member, here\xe2\x80\x99s what\xe2\x80\x99s in it for YOU! Life at Gatestone is fun and rewarding! Our office work space is modern and sleek, with TV screens across our production floors to tablets in all of our lunchroom spaces. Around-the-clock cleaning crew keep our facilities in tip-top order, sanitary and fresh, from the spacious lunchrooms, fully equipped with self-serve snack & food bar, to our production and resting areas.

• Performance-based bonus opportunities (More money? Yes please!)
• Paid, full-time training provided
• People looking for "NOC B" jobs also apply to this role
• Supportive leadership and coaches
• WORK FROM HOME available after 90 days of employment, provided all technical and attendance qualifications are met, at management discretion
• Private medical insurance after 12 months
• Fun workplace environment with Employee Engagement Initiatives (Even if you are working from home!)
• Modern workspaces and lunchroom facilities equipped with tablets
• Free on-site WiFi (It\xe2\x80\x99s really fast, too!)
• Ongoing training to be the best that you can be in your job
• Office is easily accessible in Toronto and there is ample public parking
• Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)
• Growth opportunities within the company
• Employee discounts to local stores and services (Because who doesn\xe2\x80\x99t like saving money?!)
• Extra bonus opportunities through our Employee Referral Program

As a leader in the BPO call center industry, we attract top-talent and with that, our performance and customer service compared to our competition is best in class! This provides the opportunity to grow as an organization, not only with our existing partnerships but new ventures as well. This growth creates internal and external opportunities \xe2\x80\x93 come be a part of the excitement! What you\xe2\x80\x99ll be doing

• As a Financial Services Representative, you will to assist customers by proposing

solutions to address their financial situation

• Handle credit card application inquiries and assist customers with completing

credit applications, set up auto payments, and address other payment and
application inquiries and concerns

• Negotiate payments and payment plans
• Adhere to your schedule and maintain excellent attendance
• Treat customers and co-workers with dignity & respect

• Negotiating, planning and assisting customers with correct payment resolutions on one or multiple Credit Card.
• Handling both inbound and outbound calls,
• Research and answer questions regarding account status; assist as personal financial advisor over the phone and ownership of fiduciary responsibility for the creditor. ;
• Administrate financial assessments and ensuring the account is handled correctly for the best positive customer experience.
• Submit reversals for late fees, interest and left over balance applications to the credit department with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected.
• Initiate consumer negotiations for debt recovery through phone. Inform customers of outstanding balances while attempting to collect payments, review and verify customer account information.
• Performing financial assessments on consumer accounts and then placing them in the appropriate program for debt repayment.
• Conduct payment transactions electronically and negotiate payment arrangements for customers on their accounts within FDCPA guidelines
• Review and update credit and loan information on customer files.
• Provide timely, efficient, courteous and respectful customer service by trying to provide apt solution to problems or escalating them to the appropriate department.

How you\xe2\x80\x99ll be great at this

• Customer centric, putting customers first!
• Engaging, goal-oriented & passionate about personal growth
• Strong communication skills
• Basic computer skills (we will teach you the rest!)
• Multi-tasking is a huge plus!
• Motivated by success and the desire for wanting more
• Excellent attendance

That\xe2\x80\x99s it! We will do the rest! If you have previous experience or not, our robust training program will prepare you with the skills needed in order to be successful! Hours of Work:

• 8:00 am \xe2\x80\x9321:00, Monday \xe2\x80\x93 Friday (rotating shift) with a possibility of Saturday being added on. ALL CANDIDATES MUST BE ABLE TO WORK ANY OF THE PRESCRIBED SCHEDULES.

Who We Are Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-19.

• Corporate Video: https://www.youtube.com/watch?v=zRjHeDgcHbs
• Employee Experience: https://www.youtube.com/watch?v=DELwC16Pjig
• Bloopers: https://www.youtube.com/watch?v=KRcZu5zd64Y

Be a part of an Awarding Winning Company. Apply today! We are an accessible workplace. Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process Ref: #INDO Job Type: Full-time Salary: $15.50-$16.00 per hour Schedule:

• 8 hour shift

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in North York, ON Expected start date: 2023-01-23