Job Description

• We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
• A Wyndham family of 550+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Payroll.

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences.

• Experience a commitment to your financial security, health, development and growth
• RRSP matched up to 6% after 6 months consecutive service
• Paid Time off: Enhanced Vacation with extra personal and flex days
• Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
• Certification reimbursement at 100% of the cost, up to $3500
• Team member referral program: $300 -$1500 bonus paid after new hire successfully completes 90 days with the Wyndham team
• Unlimited access to Wyndham University to discover your learning journey specific to your development needs
• Be a part of the respectful work environment where we celebrate personal and professional successes
• Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work

We have a full time opportunity on our Financial Services Team at our Saint John, NB Corporate office.

As a Financial Services, Collections Specialist you will manage the collections of receivables to maintain the Wyndham Hotels & Resorts cash flow. You will provide superior customer service to our customers by researching, identifying and resolving financial issues. You will collaborate with our Wyndham franchisees to acquire and review financial documents and operating statistics to negotiate payment plan agreements. The successful candidate will work to improve accounts receivable aging, improve invoice collections and maintain overall accounts receivable integrity. You have the autonomy to work closely with franchisees, Operations Support, Field Operations, and Brand Leadership ensuring that franchisee's financial obligations to Wyndham Hotels & Resorts are met in a satisfactory manner.

Reporting to the Financial Services Supervisor you will have proven 2+ years professional experience working in the hospitality and financial industry, some post-secondary education in a related field or equivalent job experience is preferred. A skilled problem solver with demonstrated experience working in a fast-paced, customer centric and dynamic environment, excellent verbal and written communication skills to effectively interact with team members and leadership is vital to your success. will enhance your success in an energetic and rewarding environment.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8, Days Inn, Ramada, Microtel, La Quinta, Baymont, Wingate, AmericInn, Hawthorn Suites, Trademark Collection and Wyndham. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.