Job Description

Career Opportunity

Libro is growing \xe2\x80\x93 and Libro is hiring.

Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

www.libro.ca/careers

Who We Are
Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people like you prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

Libro is a progressive employer who invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our Owners grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.

What Opportunity Awaits?

As we continue to evolve and grow, Libro is on a mission to find a passionately accountable full-time Financial Service Representative (Whom we call Owner Experience Reps) supporting our Essex Location .

Our Owner Experience Representatives (OER\xe2\x80\x99s) create world class Owner (customer) experiences by being well versed in all daily banking products and services, including our digital solutions. The successful candidate will work closely with a team of passionately accountable financial service professionals, focusing on in-branch activities related to the attraction, maintenance, and coaching of Libro\xe2\x80\x99s Owners. By identifying and referring opportunities within all segments of the business, our team proactively matches Libro\xe2\x80\x99s offerings to Owner needs.

What you will do - The Epic Human we are looking for will;

Build strong relationships through providing a world class experience for all new customer/Owners, tailoring individualized follow up plans and banking solutions designed to encourage engagement and growth of their relationship with Libro

Conduct holistic conversations using internal tools to better understand the Owner\xe2\x80\x99s goals, needs, and aspirations

Provide proactive outreach to Owners and using referrals and data insights

Provide proactive service follow up to Owners to actively grow & maintain relationships

Identify Owner cues and refer opportunities to appropriate specialists in order to match the right expertise to the Owner\xe2\x80\x99s identified need(s)

Have a strong understanding & ability for front line Owner transactions and find opportunities during those interactions to engage in curious conversations to identify life events and deepen relationships

Comply with established Libro & regulatory policies, procedures & processes to effectively and accurately serve Owner\xe2\x80\x99s needs

Make smart risk decisions that protect our Owners & Libro

What we are looking for - Could this be you?

Have 1 - 3 years\xe2\x80\x99 experience in a customer service environment, preferably previous experience in a financial institution with a strong knowledge of digital banking services and solutions

Have the ability to work a variety of shifts, as scheduled, including days, evenings and Saturdays

Have a passion for growing prosperity in Southwestern Ontario by transforming banking through inspiring financial happiness

What is in it for you - How we bring Joyful in our work :
Competitive salaries and employee pension plans

Generous vacation time - 3 weeks to begin

Comprehensive Libro paid benefit package including health, dental, and vision

Comprehensive and proactive employee wellness programs

Staff accounts and staff rates on products and services

Staff appreciation programs and awards

Career development opportunities

A number of other great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals\xe2\x80\xa6just for being part of our great team!

Are you Ready to Be Libro?
If you\'re passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you!

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario. We offer an inclusive, forward thinking approach to banking \xe2\x80\x93 all centered on growing prosperity. Libro pursues its purpose through four key pillars \xe2\x80\x93 employment, financial resilience, local food accessibility, and housing. Libro is also a proud Associate Member of the Responsible Investment Association of Canada.

Libro is committed to fostering a safe, healthy and inclusive work environment that inspires respect. Following the advice of Canadian health authorities, to mitigate the risk of potential spread of COVID-19 and support social distancing, all recruiting activities including interviews will be conducted virtually.

Libro will provide accommodations to candidates with disabilities upon request.