Job Description

Progressa Progressa helps tens of thousands of Canadians improve their financial health by paying off outstanding debt and collection items, resulting in improved credit and getting them back to living their life. Reason to Join Progreesa! At Progressa, we are a diverse group whose goal is to achieve measurable improvement to our customers\' financial health. To do so we are committed to creating an inclusive, fun, vibrant environment where our employees and clients feel respected and supported. At Progressa your story and goals matter to us. We encourage teamwork, friendship and enthusiasm while maintaining a healthy work environment. Below is a brief list of some of the benefits of joining Progressa:

• Health & Dental Benefits Program
• RRSP Match
• Paid Day Off on Your Birthday!
• Remote Work
• Paid Vacation

Position Summary Reporting to the Operations Manager, the Financial Service Representative will work in a fast-paced contact centre environment providing excellent customer service while helping customers make real financial progress. As a Financial Service Representative, you will have a meaningful impact on the lives of our customers by guiding and educating them on their financial needs. What You Will Do:

• Provide an exceptional experience to potential and existing customers. This includes answering inbound calls, making outbound calls, efficiently and accurately taking customer information via phone; actively managing email inquiries; and promptly answering all customer questions and concerns.
• Obtain and verify required information from customers such as, personal and employment information for the purpose of completing a loan application as well as assessing their financial status and reviewing their credit report.
• Guide customers through the loan application process, provide information on instant banking verification to expedite the loan application progression, review, and upload customer loan application documents.
• Contact customers to Follow-up on pending documents, account maintenance, loan agreement reviews and overall application progression.
• Additional tasks and duties as required by management.

What You Will Need to Succeed:

• 1+ year in customer service, preferably in financial services and/or a call centre environment
• Positive, enthusiastic attitude with Excellent Communication and strong people skills
• Developed organizational and time management skills with an aptitude for multi-tasking.
• Intermediate MS Office and Google Suite skill
• High school education or equivalent
• Open availability to meet Contact Centre hours of 8AM to 9PM Monday to Friday with rotational Saturday shifts of 9AM to 1PM

Salary Information:
From $17.00 per hour,