Job Description

Posting Closes On: November 10, 2022

Salary/Wage Range: $48,429 - $60,536

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes' World's Best Banks list for 2022? We're excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry!

Join the team today!

We're looking for a two Financial Planner Associates to support our Business Process Management team.

These are full-time temporary positions for one year.

The Financial Planner Associate is a member of the dynamic Wealth Management Support Services team. They play an integral role in the delivery of superior personalized service to our valued member owners. The primary accountability of this role is to assist the Financial Planner(s) with member service, wealth planning and financial plans.

An effective Financial Planner Associate enables growth by being efficient in managing the day to day calendar requests and administration of financial planning requirements on behalf of the Financial Planner, allowing the Financial Planner to optimize time with members and sourcing new business opportunities.

The Financial Planner Associate maintains a high level of knowledge relating to our products and services, sales processes and compliance. As a Financial Planner Associate you strive for excellence in communication and organization. The Financial Planner Associate plays a vital role in making Servus easy to do business with, enhancing the member experience, and the growth and profitability of our credit union.

Areas of Responsibilities:

Member Focus

• Assist the Financial Planner by supporting the delivery of the full financial planning experience towealth members with assets from $100,000 - $500,000.
• Respond to all members, team and partner inquiries promptly and proactively providing professional, friendly, competent, and courteous service at all times.
• Manage Financial Planner(s) calendar for all member and business development meetings.
• Complete appointment confirmations.
• Complete meeting preparation according to each meeting agenda.
• Assess, manage, and track incoming referrals.
• Complete pre-discovery and provide update on referrals within 48 hours, ensuring member appointments are set for Financial Planner.
• Respond to member complaints within assigned limits, with follow-up on issues/opportunities as required, ensuring member complaints are handled in accordance with our service standards, escalating issues when necessary.
• Assist with the coordination (venue, guest speakers) and proactively invite and follow up to confirm attendees, guest speakers, etc. for seminar and member appreciation events.
• Maintain up to date Financial Planning and investment industry knowledge by participating in training programs/industry courses to upgrade skills, obtain and maintain accreditation and licensing requirements as applicable.

Financial Results

• Assist the Financial Planner to achieve and exceed assigned sales and referral goals in the following areas:

• Growth of the book of business
• Revenue
• Asset Gathering
• Sales/renewals of solutions to meet member needs, including Servus Term Deposits
• Life Insurance
• Member segmentation
• Referrals to internal partners - retail, business banking and other channels as appropriate
• Tracking & Reporting of Referrals Received/Sent
• Participate enthusiastically in, and assist in the creation and execution of corporate and branch campaigns, and marketing/business development plans.
• Be aware and communicate sales opportunities to the Financial Planner.

Financial Planning and Practice Management Support

• Provide direct sales support to Financial Planner(s).
• Know the steps and requirements of each step in the Wealth Management Process
• Support each step of the Wealth Management Process by providing calendar management, meeting preparation, financial plan creation and implementation support.
• Input Naviplan(s) and provide plan management support.
• Contribute positively to growth by enabling the Financial Planner to do more for our members.

Working In Teams

• Provide support to Financial Planner(s) and Wealth Management Support Services team.
• Participate actively in wealth/work unit and credit union meetings.
• Contribute positively by fostering good morale and a cohesive working environment that is fun, positive and productive.
• Maintain a responsive and respectful relationship with support departments.
• Recognize and celebrate team successes.
• Work collaboratively to accomplish common goals.

Risk Management

• Ensure all corporate policies, procedures and guidelines are adhered to including compliance with legislative and regulatory requirements to mitigate the risk of loss to the Credit Union and members (e.g., Compliance, money laundering, privacy, etc.).
• Mitigate risk of loss by maintaining timely, effective controls and follow up.
• Ensure necessary due diligence is taken to support the accuracy of all member transactions.
• Make recommendations to take necessary action on issues or concerns arising from daily trade reviews and audits.

wealth members with assets from $100,000 - $500,000.

Requirements

Experience:

• Minimum of 2 years' experience in the wealth industry including securities and compliance.
• Knowledge of financial planning, products, policies, procedures, and operations.
• Solid administration, sales support and organizational skills.

Education and Training:

• High School Diploma.
• Finance related post-secondary is an asset.
• Thorough understanding of financial products and services.

Optional Licenses/Certificates:

• IFC or Canadian Securities Course
• Mutual Fund License
• Financial Planning Courses

Any other special requirements necessary to do the job:

Weekend or shift work, available to travel, etc.

The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.

Benefits

Servus has introduced a new flexible hybrid work model which consists of a combination of working in the office and working remotely.

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A supportive and engaging working environment
• Benefits that lead the field
• A total rewards strategy that includes recognition for a job well done
• Learning options that support lifelong learning and career-building opportunities
• Opportunities and support for volunteering in local communities and abroad
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees

Here are some of the benefits that our employees love:

• Financial product benefits available immediately
• Group retirement program available after only 3 months
• Employee financial services team available to help you reach your financial goals
• Disability programs
• Group benefit coverage including extended health care coverage, travel insurance, dental plans, and specialized medical coverage
• Flexible spending account to purchase additional health or personal wellness items
• Wellness initiatives
• Employee and family assistance plan
• Minimum 3 weeks' vacation and vacation purchase program
• Other leaves including parental, emergency days, and critical care days
• Reward programs
• Incentive pay program
• Recognition for years of service

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide ... with a few additional perks!

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you're shortlisted, you'll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at with the position and location you're interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.