Job Description

Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Shuswap Orthodontics is seeking an enthusiastic Financial/Scheduling Coordinator to join our thriving practice in Salmon Arm, BC.

Why Shuswap Orthodontics?

At Shuswap Orthodontics, we're more than an orthodontic practice--we're a community that values support, integrity, and continuous improvement.

We offer:

A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve. Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance. Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance. Work-Life Balance: Enjoy a Full-time, 40 hours per week, Monday through Friday.

Your Role

This is a hybrid role consisting of a full range of administrative duties

As a Financial/Scheduling Coordinator, you'll play a pivotal role in creating positive patient experiences and driving our practice's success. Responsibilities include but are not limited to:



Provide backup and coverage for the Scheduling Coordinator Answering phones, booking appointments, and responding to emails and texts Organize and update paperwork and administrative requirements to collect payments. Build strong relationships with patients to ensure trust and loyalty. New patient orientation - signed documentation. Enter and update financial contracts into the software system. Resolve financial discrepancies and financial concerns. Update financial information in the practice management software. Maintain and balance daily finances. Maintain a positive relationship with insurance companies. Track any notes on the chart regarding insurance changes. Processing insurance claims, direct billing, and reconciling insurance cheques. Arrange payment agreements with new patients. Follow up on outstanding accounts. Prompt and professional communication to patient enquiries. Accounts payable. Maintain daily, weekly, and monthly monitoring systems and reports. Managing and resolving patient concerns/issues. Other administrative duties as needed.

About You

Previous experience in an Administrative Assistant/Receptionist role preferred Previous experience as a Financial Coordinator would be an asset. Ability to be respectful of others and act with discretion at all times Ability to work independently and in a team environment Proficiency in Microsoft Word and familiarity with office management software for scheduling and billing Proficiency in typing and keyboarding skills Excellent organizational and time management skills Excellent verbal and written communication skills Excellent social and interpersonal skills Ability to prioritize tasks Self-motivated and reliable Above all a positive, friendly, and outgoing personality that enjoys engaging with patients, team members, and doctors is a must

Learn more about us at https://www.shuswaportho.com/site/home or follow us on Instagram: https://www.instagram.com/shuswaportho?igsh=cThwbTR2MjVjczlt



Ready to be part of a team that values excellence, integrity, and community? Apply today and take the next step in a rewarding career with Shuswap Orthodontics! We thank all applicants, although only those selected for an interview will be contacted.



#CAD



At Corus Orthodontists, we are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination. Our recruitment team is dedicated to providing equal opportunities and reasonable accommodations. If contacted to discuss your application, please inform your Recruitment Specialist if an accommodation is required.