Job Description

Ocean Orthodontics has an exciting full-time opportunity! We are looking for a talented Dental Administrator/ Financial Coordinator to join our Vancouver, BC team. Canadian Orthodontic Partners provides support services to Ocean Orthodontics and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.

What We Offer:

Competitive Hourly Wage + Quarterly Bonus Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families. Educational Reimbursement Program. Guaranteed shift hours and employees qualify for all Statutory Holidays. Real Career Growth Opportunities.

Key Responsibilities:

Organizes and updates paperwork and administrative requirements to collect payments. New Patient orientation - signed documents. Enter and update financial contracts into software system. Resolve financial discrepancies, and financial concerns. Update financial information in the Dolphin Management Software. Maintain and balance daily finances. Maintain positive relationship with insurance companies. Track any notes on chart regarding insurance changes. Processing insurance claims and reconcile insurance cheques. Arrange payment agreements with new patients. Follow up on outstanding accounts. Prompt communications to patients' inquiries. Manages and responds to all customer calls. Maintain daily, weekly, and monthly monitoring systems and checklists. Managing and resolving patient concerns/issues.

Requirements:

A minimum of 3 years of local experience as a dental administrator/ receptionist. Please only apply if you meet this criteria. This is a senior position and requires excellent organization skills, attention to detail, warm and friendly personality that communicates well in person and on the phone. Familiarity with Dolphin Management is beneficial but training will be provided.

License/Certification:

Dental Receptionist Certificate ( required )

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Please note this is a full time, 5 days per week position with a possibility of going to 4 days per week down the road. Our clinic hours are Mon to Fri from 8am to 5pm, with no weekends.