Job Description

Location: Mount Pearl Square
Financial Collections Officer
Financial Services- Revenue & Collections
Permanent, Full Time
10278POS Hours
75 bi-weekly (8 hour days)
Salary
CG-27 ($24.49 - $27.09)
Competition Number
2023000850
Posted Date
17 February 2023
Closing Date
24 February 2023 About Us
Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees and serving a population of more than 300,000 people. The authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. At Eastern Health we pride ourselves on providing the highest quality care and service possible to the people in our communities, in our region, and in the province. To do that, we employ qualified, competent and caring individuals who are dedicated to their professions and to our vision of Healthy People, Healthy Communities. Job Summary
This position involves specialized work in the application of corporate collection procedures, financial analysis and assessment, and legal practices designed to maximize revenue recoveries for monies owed to the organization. The work involves complex collection assignments and a sound familiarity with court proceedings including the ability to gather and evaluate relevant evidence, filing legal documents and attending court hearings and proceedings. This position provides collection support advice to other staff and managers in the organization, liaises with all levels of management and external agencies, assists in the development of collection policies, procedures, and reporting, negotiates repayment schedules, participates in the write off process and sits on various committees. Work is performed with minimal supervision while exercising considerable independence and initiative. The Financial Collections Officer is expected to have considerable experience meeting deadlines, while maintaining a high level of productivity, accuracy, and efficiency, and have demonstrated excellent verbal and written communication, customer service, organizational and time management skills. Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):

• Work demands do not result in considerable fatigue requiring periods of rest. Work provides the opportunity to occasionally stand and walk within the office environment.
• Occasionally required to lift files, supplies, etc., weighing less than 10 lbs. May be required to maneuver carts to retrieve and distribute mail, load paper into fax machines and printers, etc.
• Constantly required to perform fine finger/precision work while sitting using a computer and mouse entering data. Regularly required to stand while delivering training to staff as required.

Job Qualifications

• Graduation from High School or equivalent.
• Completion of a recognized/approved three-year Business Management Program specializing in accounting is required.
• A minimum of three years of experience within the last five in the collections or legal department, with emphasis on Small Claims Court Proceedings is required.
• Considerable experience in telephone collections and small claims court proceedings is preferred.
• A satisfactory record of work performance is required.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time. If this is an internal posting only, only applicants of the Eastern Health NAPE-HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE-HS Regional Bargaining Unit. NAPE employees should note that as per Article 15, NAPE Pilot Project, employees who are "offered a position shall immediately advise the employer of their decision to accept the appointment". Employees requiring further details of the position must obtain this in advance of the job offer. Eastern Health requires internal employees applying on unionized clerical/administrative positions to have their educational documents on file and any required testing completed before the closing date of the competition (exception is the medical transcription test, which can be completed per competition). If you do not have your educational documents on your employee file, you should attach them when applying online or e-mail them to employment@easternhealth.ca. If testing is required contact Recruitment in your local area. Apply online at https://employment.easternhealth.ca Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable. Contact Information for Recruitment Related Inquiries: Telephone: (709) 777-7777 (5-2) or 1-800-563-3693 Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address. If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible. Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help. EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.