Job Description

Adecco Professional has partnered with a medical facility downtown Toronto, Ontario to find a permanent Finance Coordinator to join their team in an urgent capacity. We are looking for a compassionate, organized, and financially savvy Medical Finance Coordinator where you will act as a central point of communication between our front desk, clinical teams, and finance department. You will help patients understand the financial aspects of their specialty care, provide guidance on payment options, and support the accuracy and efficiency of our billing processes. Sensitivity, discretion, and a strong commitment to patient support are essential, especially when assisting individuals during emotionally meaningful moments in their treatment journey.
Key Responsibilities
Patient Financial Support & Communication

• Prepare clear and accurate cost estimates for fertility treatments and review financial obligations with patients in a compassionate and approachable manner.
• Partner closely with physicians, nurses, and administrative teams to remain informed about patient treatment plans and scheduling.
• Respond to patient questions related to costs, insurance, payment plans, and clinic policies through in?person discussions, phone calls, and email communication.
• Guide patients through available financial aid options such as insurance coverage, grants, or third?party financing programs when applicable.
• Maintain up-to-date and compliant patient financial records, ensuring all information is handled with professionalism and confidentiality.

Billing & Account Management

• Review medical records to confirm the correct billing of procedures, medications, and services.
• Track patient accounts, monitor outstanding balances, and follow up on payments in a timely, respectful manner.
• Investigate and resolve issues such as payment discrepancies, underpayments, or credit balances.
• Generate financial summaries and reports as requested by leadership or to meet regulatory requirements.
• Support continuous improvement initiatives and help maintain compliance with clinic finance protocols and industry standards.

Qualifications

• 1-3+ years of experience in a healthcare, medical office, or fertility clinic environment.
• Post-secondary education in medical office administration, business, healthcare administration, or a related field preferred.
• Previous experience in a patient-facing financial role is a strong asset.
• Outstanding communication and interpersonal skills, with the ability to explain complex financial details clearly and empathetically.
• Excellent organizational skills, accuracy, and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience working with EMR systems; familiarity with eIVF is highly preferred.
• Understanding of OHIP billing procedures and medical financial workflows is an advantage.
• Ability to manage multiple priorities in a fast-paced environment, often involving sensitive or emotional situations.
• Demonstrated professionalism and discretion when working with confidential medical and financial information.
• A collaborative mindset and the ability to work effectively across clinical and administrative teams.
• Strong problem?solving abilities and good judgment.

If this sounds like the next career opportunity for you and you are available immediately, please apply today. Note that the working schedule is 5 days/week but this can include some weekends and holidays being a 365 setting. The salary range is between 65-70K.
While we appreciate all applications, please note that only those qualified will be contacted.

Skills Required