Job Description

Position Summary:

This role plays a key role in managing insurer accounts receivable and overseeing the approval/denial process for extended health benefits. This role ensures timely follow-up on outstanding claims and works closely with insurers, clients, and therapists to resolve billing and benefit-related matters.

Key Responsibilities:

Manage insurer accounts receivable and monitor aging reports Assist and complete accounts receivable, collections, and payable processes (QuickBooks) Process Extended Health Benefit denials Follow up on unpaid claims and initiate collection efforts where necessary Track and coordinate extended health benefit approvals and denials Communicate with insurance companies and clients to resolve coverage or payment issues Document all collection activities and maintain accurate financial records Collaborate with therapists and administrative staff to clarify service details for billing Support clients in understanding their benefit coverage and claims processes Escalate unresolved issues to management as needed General administrative support as required

Qualifications:

Experience in insurance billing, AR collections, or health benefits administration (preferably in a healthcare or therapy setting) 1 - 2 years of experience in a similar support role in a consulting or professional services environment Familiarity with Canadian extended health benefits and occupational therapy billing codes is an asset Excellent organizational and follow-up skills Strong communication and interpersonal abilities Comfortable working independently in a remote setting Proficient with Googler Suite and billing software (experience with HCAI or similar platforms is an asset) Excellent MS Office skills, advanced spreadsheet experience Willingness to learn and a problem solver Experience with HCAI and QuickBooks Experience with Jane an asset

Why Join Innovative Occupational Therapy Services?

Competitive Pay Comprehensive Health & Wellness Coverage - Extended health, dental, and vision care. Includes prescription coverage, life insurance, disability insurance, and access to a wellness program Generous Time Off - Includes vacation Company Pension & RRSP Matching - Plan for your future with an employer-matched Deferred Profit-Sharing Plan (DPSP) and Registered Retirement Savings Plan (RRSP) Room for advancement as we grow Therapist owned and operated

Work Environment

This position is based at our

Grimsby clinic location

, which is busiest during afternoon and early evening hours. Daily productivity tracking and management support are provided.

Compensation

Salary will be determined during the interview process based on skill level, experience, and education.

Apply Now

We are excited to find the right fit for our team. If you possess these qualifications and thrive in a dynamic, hands-on environment with flexible scheduling, we welcome your application.

Learn more about us at

Innovativeot.com

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Work Location: In person