Job Description

Description
As a part of this team you would be part of the business sale-to-order flow by processing Business Credit Assessment Requests and Business Connect requests for products and services such as:

• Validation of legal names using corporate registries
• Risk assessment using credit bureaus and internal TELUS information
• Application of our Corporate Credit Policy

Our key objectives are to support the Sales and Sales Support teams as well as maintaining Service Level commitments while providing quality credit decisions on behalf of TELUS.
Qualifications
Required Experience

• Work experience in a queue environment with service level commitments

Required Skills and Abilities

• Consistently demonstrating the TELUS values
• Bilingualism - both French and English
• Strong customer service skills
• Sound judgement
• Proven team player with strong interpersonal skills and a "can-do" attitude
• Self-motivated and have an ability to work with minimal supervision
• Ability to learn quickly and apply feedback while maintaining a high level of attention to detail
• Ability to maintain a high level of performance under the pressure of time constraints in a fast -paced, high volume, changing environment
• Business acumen

Knowledge of the following applications, tools or training in related areas is an asset

• SalesForce.com
• SAP
• SIMS
• Knowbility/Smart Desktop
• Core billing systems
• KANA
• Excel
• Credit bureaus
• Credit / Collections

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Contact Centre
Do you live, breathe, and sleep customer care? We do - every single one of us. We understand what a great customer experience is.
We are honoured to be recognized
1.98 million
High-speed Internet subscribers
1.16 million
TELUS TV customers
15.5 million
Residential and wireless subscribers
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required