Job Description

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting mega events in sports, global music tours, and complex film projects? Want the chance to collaborate with some of the biggest names in entertainment and sports? Look no further! We're looking for talented and passionate individuals like you to join our logistics team.


GCL (Global Critical Logistics) is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. The company, which began in 1978 serving Led Zeppelin, includes Rock-it Cargo, Dietl, CARS, SOS Global, Dynamic International and more. GCL's premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. GCL is the chosen provider for reliability and efficiency where failure is not an option for a customer's most prized events and possessions.


We are seeking a seasoned

Customs Broker Manager

with in-depth experience in Canadian customs regulations, particularly CBSA's CARM (CBSA Assessment and Revenue Management) initiative, to oversee and manage customs brokerage operations for large-scale sporting events, entertainment productions, and international exhibitions. The ideal candidate will act as a strategic advisor to high-profile clients, ensuring seamless import/export processes, regulatory compliance, and efficient logistics planning.

Key Responsibilities:

+ Customs Brokerage Operations: + Lead and manage the day-to-day operations of the customs brokerage team.
+ Ensure all customs declarations and documentation comply with CBSA regulations and other relevant agencies.
+ Oversee the classification, valuation, and origin determination of goods in accordance with CBSA guidelines.
+ Maintain up-to-date knowledge of tariff codes, duty rates, and applicable trade agreements.
+ CARM Integration & Compliance:
+ Act as the in-house subject matter expert on CARM requirements and implementation.
+ Ensure client and internal CARM portal registrations are up to date.
+ Train internal teams and clients on CARM processes including Release Prior to Payment (RPP), financial security requirements, and account management.
+ Monitor and ensure accurate account balances and reconciliation under CARM.

Client Liaison & Advisory:

+ Act as a primary point of contact for key clients, including international event organizers and production companies.
+ Provide consultative advice on customs procedures, documentation, temporary imports (ATA Carnets, E29B), and duty relief programs.
+ Develop and implement custom brokerage strategies to ensure timely and compliant cross-border movement of goods.
+ Coordinate pre-clearance planning for complex international shipments and high-volume movements.

Event & Production Logistics Support:

+ Collaborate with logistics and freight teams to coordinate customs clearance timelines with event/production schedules.
+ Liaise with government agencies and CBSA officers on behalf of clients for special import/export permissions, temporary entries, and post-entry adjustments.
+ Support customs planning and execution for major sporting events, film and television productions, touring shows, and cultural exhibitions.
+ Team Leadership & Development:
+ Supervise a team of customs brokers and support staff, including training, performance reviews, and workflow management.
+ Develop SOPs and best practices to enhance operational efficiency and compliance.
+ Foster a culture of continuous improvement and regulatory awareness.

Quali?cations:

Licensed Customs Broker certification in Canada (required). Minimum 5-7 years of customs brokerage experience, with at least 2 years in a leadership or management role. Demonstrated experience with CARM, including registration, onboarding, and financial management. Proven track record supporting international sporting events, live entertainment productions, or large-scale global logistics operations. Strong understanding of Canadian import/export regulations, temporary import mechanisms, and special permits. Excellent interpersonal and communication skills, with the ability to work with high-profile clients and diverse stakeholders. Highly organized, detail-oriented, and able to manage time-sensitive shipments under pressure.

Don't meet every single requirement?

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every quali?cation in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What GCL Will Offer You:

A growing logistics firm backed by an award-winning global parent company within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.


Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key. Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program. Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability). Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents. Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)! Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more. Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife. Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.
GCL is committed to the inclusion of all qualified individuals. As part of this commitment, GCL will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@gcl.global. GCL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee's state of employment.