No.: CUPE C-23-0088UE
POSTED: April 4, 2023 DEADLINE: 4:30 p.m. April 14, 2023

ne: 4:30 p.m. _____________ Field Services Specialist
2 \xe2\x80\x93 Permanent Positions Information Technology Services
CUPE Local 4400, Unit C \xe2\x80\x93 Grade L (12 Month) $32.25 per hour

The Toronto District School Board adheres to equitable hiring, employment and promotion practices Reporting to the Supervisor, Field Services, under the direction of the Team Leader, the Field Services
Specialist will:

• Provide technical support for devices such as wired and wireless networks infrastructure,

smartphones, peripherals such as printers, LCD projector setups, interactive white boards, video
streaming devices and other \xe2\x80\x9cinternet of things\xe2\x80\x9d devices that connect to TDSB network;

• Identify and solve technical problems with computing and network equipment;

• Install, maintain, upgrade and support Windows, Mac, Chrome, iOS, and Android operating systems;

and

• Assist other Field Services team members and clients with hardware and software instructional needs

for administrative, teaching and learning needs. Summary of Duties:
\xe2\x9e\xa2 Provide technical support in identifying and solving problems with Windows, Mac, Chrome, iOS, and Android operating systems;
\xe2\x9e\xa2 Provide technical support for devices such as wired and wireless network infrastructure, smartphones, peripherals such as printers, LCD projector setups, interactive white boards, video
streaming devices and other \xe2\x80\x9cinternet of things\xe2\x80\x9d devices that connect to TDSB network; \xe2\x9e\xa2 Assist other IT staff and clients with issues related to hardware, software, online platforms for
administrative, teaching and learning needs; \xe2\x9e\xa2 Receive IT assistance requests from other Field Services team members and help provide technical
resolution; \xe2\x9e\xa2 Support the implementation of technical projects, rollouts, site surveys and special events by
assisting in the installation, upgrade, configuration and maintenance of hardware, operating
systems, application software and other computing equipment within the TDSB; \xe2\x9e\xa2 May assist in the evaluation of RFP of devices, peripherals and software and help conduct its
implementation; \xe2\x9e\xa2 Identify and report on new and upgraded IT tools for Field Services and aid in their implementation;
\xe2\x9e\xa2 Train /Coach/Support other Field Service staff in technology environment changes and create documentation;
\xe2\x9e\xa2 Plan/design/deliver to staff instructions on the use of Windows, Mac, Chrome, iOS, and Android operating systems changes and upgrades;
\xe2\x9e\xa2 Remain current with the changing technologies, computing hardware and software technology relative to education\'s instructional and administrative operations;
\xe2\x9e\xa2 May be assigned to work in other functional areas of IT Services; and
\xe2\x9e\xa2 Other related duties as assigned. Qualifications:
\xe2\x9e\xa2 Three-year community college diploma in Computer Technology, Engineering, or related field, with



one year directly related experience, or equivalent combination of education and experience;
\xe2\x9e\xa2 Technology training, courses and certifications for TDSB vendor related products including Microsoft, Apple, Android and Chrome Operating Systems, Cisco, Meraki, ITIL and ITSM;
\xe2\x9e\xa2 Understanding and knowledge of cloud-based platforms (e.g. Office 365, Google Workspace, Mobile Device Management, Service Now, PowerSchool-Student Information System);
\xe2\x9e\xa2 Experience in diagnosing, troubleshooting, and resolving hardware problems with TDSB IT related vendor products including desktops, laptops, peripherals, mobile devices, tablets and Smartphones;
\xe2\x9e\xa2 Familiarity with WAN/Wireless and/or telecommunications networks and use of diagnostic tools and software for TDSB network related tasks including: installation and troubleshooting of network gear
including switches, hubs, wireless access points, and the commissioning of network drops and
cabling; \xe2\x9e\xa2 Familiarity with the TDSB wireless network and the Wi-Fi survey process and tools;
\xe2\x9e\xa2 Very good oral and written communication, interpersonal and organizational skills;
\xe2\x9e\xa2 Strong analytical, reasoning and problem solving skills;
\xe2\x9e\xa2 Proven experience providing assistance to clients with a customer service focus; and
\xe2\x9e\xa2 Proven ability to work under pressure and consistently meeting deadlines. Special Requirements:
\xe2\x9e\xa2 Provision of own vehicle for Board Business.
\xe2\x9e\xa2 Requires regular travel within the TDSB region
\xe2\x9e\xa2 Will be assigned to work across the TDSB;
\xe2\x9e\xa2 Must be available to work overtime on short notice to meet client needs.

Location: 500 The East Mall (wheelchair accessible)

Hours: 35 hours per week

Work Year: 12 months

Please note:
Applications must be submitted: 1. In r\xc3\xa9sum\xc3\xa9 form with a covering letter to: Application.Submission@tdsb.on.ca
2. With competition # CUPE C-23-0088UE in the subject line
3. Apply no later than 4:30 pm on April 14, 2023.

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance, during the application process.