Job Description

Our client, a global leader in transit technology, is looking for a Field Services Manager with background in IT/networking, to lead technical operations for their largest Canadian contract, overseeing a field team and serving as the primary client liaison.
What You'll Do:
- Lead and support a team of 8+ field technicians, with direct oversight of an Assistant Manager and Warehouse Manager
- Manage field operations for hardware-based fare collection systems (e.g., card readers, motors, and electro-mechanical components)
- Serve as the main point of contact for a key transit client, coordinating service delivery, support, and issue resolution
- Oversee installations, preventative maintenance, and field troubleshooting - with a hands-on understanding of networking and system setup
- Provide leadership and cohesion to a mixed team of seasoned and newer technicians
- Support occasional weekend incidents (approx. once a month)
- Travel to Germany as needed for product and technical training
What You Bring:
- 5-7 years of field service or operations experience.
- 5+ years in a management role leading service teams.
- Strong technical foundation in IT networking, installations, and hardware/software troubleshooting
- Experience managing electro-mechanical systems in the field is a strong asset
- Bonus: Experience in fare collection, transit, or ticketing systems
- Strong interpersonal and client-facing skills - you're as comfortable in the field as you are in a boardroom
- Valid G license required
Work Structure:
- Hybrid: 4 days onsite in Ottawa, 1 day remote
- Occasional off-hours support as needed
Interested? Please share your updated resume with Emily Heughan at emily.heughan@quantum-qtr.com.
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