Job Description

GENERAL SCOPE

Manages an assigned account base, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical sales and service they provide; and identifying new product opportunities and selling to existing customers. A Sales Service Professional's sole focus is to maintain revenue, price capture and to improve gross profit. A Sales Service Professional may work on attaining new business for the District within an assigned Territory where appropriate, but that is not their primary assignment or job responsibility.

Candidates must live in the vicinity of Winnipeg, AB.

KNOWLEDGE

This role focuses on the installation, maintenance, and repair of chemical dispensing systems and leased equipment at customer locations, ensuring the highest standards of service delivery.

The Field Service Technician is tasked with ensuring customer satisfaction by consistently delivering Solenis's value proposition and meeting or exceeding service level agreements (SLAs) for key applications, including laundry, kitchen, and housekeeping services. A key aspect of the role involves building and nurturing strong, long-term relationships with customers, acting as a trusted partner in ensuring their operational needs are met.

This position leverages modern systems for communication, reporting, and auditing purposes, ensuring accurate tracking of service activities. The ideal candidate is customer-focused, self-motivated, and able to manage a variety of tasks independently while meeting critical service deadlines.

JOB COMPLEXITY

Performs a variety of activities which involve standard procedures. Gathers and manipulates common data, verifies adequacy and appropriateness; develops charts, diagrams, and standard reports. In technical or production positions, may also set up and operate standard electronic or mechanical equipment used to develop, produce and/or test products or process data.

IMPACT

Drive new sales from existing customers

Gain new customers in line with regional strategy and sector growth plans

Provide preventative maintenance, emergency service and install support as needed within territory

Develop DSRs at assigned WareWash/Laundry distributors

Manage territory expense budget

Deliver financial performance for sales territory

Engage and train key customer teams within territory

Assist sectors on national program rollouts

Launch new products and promotions to assigned end user accounts

Customer retention and satisfaction

Compliance for product and promotional launches

REQUIREMENTS

Mechanical/technical aptitude

Customer service mentality

Some sales experience is a plus

Willingness to travel

Team-focused outlook

WHAT WE OFFER

Comprehensive benefits package

Retirement plan

Paid time off

Learning and development opportunities

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Company car Dental care Life insurance Paid time off Vision care Wellness program
Licence/Certification:

Driving Licence (required)
Location:

Winnipeg, MB (Winnipeg Region) (required)
Willingness to travel:

100% (required)
Work Location: Remote